Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-8630

Increase the number of suggested articles

    XMLWordPrintable

Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Description

      Currently when raising a new ticket on Jira Service Desk customer portal users can type keywords on the issue's summary and Jira will suggest 3 articles based on these keywords.

      This is also valid for searching articles within the "knowledge base" section of the Jira Service Desk Project - only displaying 3 suggested articles

      Desired Results

      Admins should be able to choose how many suggested articles would be displayed for their customers when typing the issue's summary, as well as how many results return from when searching from within the project itself.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              halegra Helton A. (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: