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  1. Jira Service Management Cloud
  2. JSDCLOUD-5758

Include terms from the Description field in knowledge base auto-search at the Customer Portal

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for raising your feedback on this feature.

      We have released a feature to <explain more about it> which makes this request obsolete. More information can be found in <add link>.

      With that, we're closing this ticket and if you have additional suggestions/questions, please let us know by commenting on this ticket or, raising a ticket via https://support.atlassian.com.

      Akriti Gupta
      Jira Service Management Cloud team

      Problem Definition

      When customers search the portal or help center, they see related articles that might help them troubleshoot their problem, however, JIRA will only suggest related articles when the customer start type any text on Portal Search field or when they use form's Summary field.

      Suggested Solution

      It would be helpful if JIRA suggests related articles when customers start to type in the Description field as well.

      Workaround

      There is no available workaround.

      Attachments

        Issue Links

          relates to

          Suggestion - JSDCLOUD-4263 Configure the number of search results returned by Service Desk Knowledgebase search

          • Closed
          was cloned as

          Suggestion - JSDSERVER-6188 Include terms from the Description field in knowledge base auto-search at the Customer Portal

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              Unassigned Unassigned
              fcouto Coutinho (Inactive)
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              15 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: