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  1. Jira Service Desk Cloud
  2. JSDCLOUD-5758

Include terms from the Description field in knowledge base auto-search at the Customer Portal

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    Details

    • Type: Suggestion
    • Status: Open (View Workflow)
    • Resolution: Unresolved
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support reference count:
      3

      Description

      Problem Definition

      When customers search the portal or help center, they see related articles that might help them troubleshoot their problem, however, JIRA will only suggest related articles when the customer start type any text on Portal Search field or when they use form's Summary field.

      Suggested Solution

      It would be helpful if JIRA suggests related articles when customers start to type in the Description field as well.

      Workaround

      There is no available workaround.

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              • Assignee:
                Unassigned
                Reporter:
                fcouto Felipe Couto (Inactive)
              • Votes:
                17 Vote for this issue
                Watchers:
                11 Start watching this issue

                Dates

                • Created:
                  Updated: