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  1. Jira Service Management Data Center
  2. JSDSERVER-6188

Include terms from the Description field in knowledge base auto-search at the Customer Portal

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Details

    • Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Problem Definition

      When customers search the portal or help center, they see related articles that might help them troubleshoot their problem, however, JIRA will only suggest related articles when the customer start type any text on Portal Search field or when they use form's Summary field.

      Suggested Solution

      It would be helpful if JIRA suggests related articles when customers start to type in the Description field as well.

      Workaround

      There is no available workaround.

      Attachments

        Issue Links

          is cloned from

          Suggestion - JSDCLOUD-5758 Include terms from the Description field in knowledge base auto-search at the Customer Portal

          • Closed
          is detailed by

          Suggestion - JSDSERVER-5431 Use input from fields other than 'Summary' to search the Knowledge Base

          • Closed

          Activity

            People

              Unassigned Unassigned
              64f5298c9bfe Susan Ostreicher
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              Dates

                Created:
                Updated:

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