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  1. Jira Service Management Data Center
  2. JSDSERVER-6188

Include terms from the Description field in knowledge base auto-search at the Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      When customers search the portal or help center, they see related articles that might help them troubleshoot their problem, however, JIRA will only suggest related articles when the customer start type any text on Portal Search field or when they use form's Summary field.

      Suggested Solution

      It would be helpful if JIRA suggests related articles when customers start to type in the Description field as well.

      Workaround

      There is no available workaround.

              Unassigned Unassigned
              64f5298c9bfe Susan Ostreicher
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                Created:
                Updated: