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  1. Jira Service Management Data Center
  2. JSDSERVER-5431

Use input from fields other than 'Summary' to search the Knowledge Base

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    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Have you considered using input from fields other than 'Summary' when searching the knowledge base? It would be nice to have the option of using the description field to get more tailored knowledge base suggestions for a given request.  

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          Suggestion - JSDSERVER-6188 Include terms from the Description field in knowledge base auto-search at the Customer Portal

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              Unassigned Unassigned
              77152662621a Vegard Kjelseth
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