Details
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Suggestion
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Resolution: Fixed
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170
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20
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Description
Hello All,
Thank you for your votes and comments on this suggestion. They have been helpful in making the decision to prioritize this issue.
We are excited to announce that the capability to have a configurable number of Knowledgebase search results was shipped in 4.2.0.
Cheers,
- Jira Service Desk Team
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
When you have Service Desk integrated with a Confluence Knowledge base you can see search results for related articles from within JIRA. However these search results appear to be limited to only 3 results in this view. Conversely looking at the confluence space directly results many more search results.
Suggested Solution
It would be nice if within the project configuration within Service Desk that you could customize the number of expected search results. At the moment this does not appear possible.
Workaround
Current method of using the Label restrictions might be helpful in some cases, but it does not allow for more results to be displayed.
Attachments
Issue Links
- is related to
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- Gathering Interest
- relates to
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- Closed
- was split into
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- Gathering Interest
- mentioned in
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