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  1. Jira Service Management Data Center
  2. JSDSERVER-6618

Configure the number of search results returned to agents by Service Desk Knowledgebase search

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    Description

      Problem Definition

      JSDSERVER-4263 was implemented to display more than 3 articles for Service Desk customers. Agents can still only see 3 suggested articles in their view.

      This makes it hard for agents to search and share knowledge within Service Desk.

      Suggested Solution

      • Make the number of suggested articles configurable.
      • Introduce pagination or make the articles list pop-up.

      Workaround

      None

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          Suggestion - JSDSERVER-4263 Configure the number of search results returned to customers by Service Desk Knowledgebase search

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              Unassigned Unassigned
              adridi Arbi Dridi
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