The reluctance to consider customer feedback regarding even minor changes is quite concerning. Furthermore, delaying these updates for extended periods does not contribute to a positive user experience.

How challenging would it be to adjust the code to include a <div> width=80% </div>? We are not requesting a complete redesign of the interface. Such a minor adjustment could significantly enhance user satisfaction for millions of customers. An even more effective solution would be to incorporate this as a variable parameter in the System Settings, which is also a relatively straightforward task.

It is disheartening to feel as though I am using a product with an interface reminiscent of the 1990s.

Martin, as I said, the purpose of my messages is to bring this issue to the attention of the Atlassian team. As you may have noticed, it paid off.

Sushant, thank you for the update.
I would like to highlight that back in 2021, you mentioned that you were working on addressing this issue. Now, in 2024, we are being informed that there are no plans to introduce this capability over the next 6 months. This means that we cannot expect a solution this year.

This delay is quite frustrating. Few people read bug trackers before purchasing a product. However, if we highlight these issues in the comments on your sales team's posts, it might accelerate the process as potential new customers will see the problematic areas.

To avoid upsetting Martin and Mike, I will stop doing a daily update campaign here. Instead, I will highlight these problems in the posts where you sell this product. Perhaps this approach will speed up the resolution of the issue instead of delaying it further.

Hello!

Thank you for following this ticket. We will consider adding this capability in the future. However, we have no plans to introduce it over the next six months.

We will update this ticket when we have something new to share.

Thanks
Sushant, Product Manager, Jira Service Management

Oleksander, which part of "no spam" did you not understand?

Martin, My publications are on-topic and not intended for you.
I have nothing to add.

Oleksander, I believe you should educate yourself about behaviour on the Internet: https://en.wikipedia.org/wiki/Etiquette_in_technology#Netiquette

27daaf800950 

I understand that you feel frustrated and believe that my actions are punishing you.
However, my intent is not to punish but to draw the Atlassian team's attention to this longstanding issue and push for a resolution.

If you feel that my reminders are more of a hindrance than a help, you have the option to block my emails. Here's a link on how to do that: Google Support.

I understand where the issue is but I don't think it's us who should be punished for that.

Hi 27daaf800950 ,

I understand your frustration with the repeated comments, but perhaps the core issue lies in the lack of feedback from the Atlassian team. Customers have been waiting for years with promises of resolutions that have not yet been fulfilled.

Instead of addressing your concern to me, it might be more productive to direct it to the Atlassian team. As soon as they provide clear feedback and timelines, I will no longer have a reason to remind them daily.

Oleksandr, could you, please, stop spamming all of us with those repetitive comments? Tt is not helping and will only make people remove their votes to stop this.