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  1. Jira Service Management Cloud
  2. JSDCLOUD-4037

Ability to change the customer portal width.

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a customer I would like to set the customer portal default width.

      Updates from product team (26 June 2024)

      Hello!

      Thank you for following this ticket. We will consider adding this capability in the future. However, we have no plans to introduce this capability over the next 6 months.

      We will update this ticket when we have something new to share.

      Thanks
      Sushant, Product Manager, Jira Service Management

      Updates from product team (1 Mar 2024)

      Hi

      We will be considering building this in the future. There are no plans to work on this in the next 3 months. 

      As updated in the last update (2021), we have implemented all those changes related to knowledge articles by the end of 2021. I understand that the concern is the width of the screen that is used for other use cases is still less. We will look into that and update here. 

      Thanks

      Joe

      Update from Product team (19th April 2021)

      Hello all, 

      We are working on this issue. Your customers viewing experience will be very close to the Confluence experience. 

      • Your customers would be able to view the articles in a wider space than 700px (current)
      • The inline video will play within the article
      • Click on images will zoom into images
      • The styles of macros and table will be as it is in Confluence. 

      We plan to ship this in the next quarter. 

      Cheers, 

      Joe.

       

            d0d1ba410583 Sushant Koshy
            aschneider@atlassian.com Adalberto Schneider
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