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Details

Type: Suggestion
Resolution: Fixed
Component/s: Customer Portal - Help Center
Labels:
- affects-cloud
- cs

UIS:
0
Support reference count:
25
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Problem Definition

As of now, the Knowledge Base articles from help center will be displayed in a new page with a smaller space to display the information when it's clicked. However, this may loose the content therefore impact the user experience.

Suggested Solution

Use the full page to display the KB article
Add an option to allow user to open it in Confluence.
This will also solve the problem with Confluence doesn't display the content on a different site (in iframe) due to the same-origin policy.

Attachments

Issue Links

blocks

JSDCLOUD-4923 Jira Service Desk Customer Portal is too small to view Knowledge-base articles

Closed

is duplicated by

JSDCLOUD-7811 Increase width of KB articles displayed within Jira

Closed

JSDCLOUD-7837 new help centre, width of knowledge base

Closed

is related to

JSDCLOUD-4923 Jira Service Desk Customer Portal is too small to view Knowledge-base articles

Closed

JSDSERVER-3983 Improve knowledge base article readability with better space utilisation on the customer portal

Gathering Interest

JSDCLOUD-2410 As a SD Customer I'd like the Portal view to expand to the width of the window

Future Consideration

JSDCLOUD-4037 Ability to change the customer portal width.

Future Consideration

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(2 is related to, 7 mentioned in)

Activity

People

Assignee:: Joseph

Reporter:: Chen Mao (Inactive)

Votes:: 284 Vote for this issue

Watchers:: 143 Start watching this issue

Dates

Created:: 27/Jun/2016 8:18 AM

Updated:: 12/Oct/2022 4:34 AM

Resolved:: 30/Jun/2021 4:46 AM