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Suggestion
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Resolution: Unresolved
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None
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18
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17
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Problem Definition
As of now, the Knowledge Base articles from help center will be displayed in a new page with a smaller space to display the information when it's clicked. However, this may lose the content therefore impact the user experience.
Suggested Solution
- Use the full page to display the KB article
- Add an option to allow user to open it in Confluence.
This will also solve the problem with Confluence doesn't display the content on a different site (in iframe) due to the same-origin policy.
- is related to
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JSDCLOUD-7882 Ability to open images from a Knowledge base on Customer Portal
- Closed
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JSDSERVER-4923 Jira Service Desk Customer Portal is too small to view Knowledge-base articles
- Closed
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JSDSERVER-11266 Ability to open images from a Knowledge base on Customer Portal
- Gathering Interest
- relates to
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JSDCLOUD-3983 Use full page to display knowledge base article
- Closed