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  1. Jira Service Management Data Center
  2. JSDSERVER-3983

Improve knowledge base article readability with better space utilisation on the customer portal

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      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      As of now, the Knowledge Base articles from help center will be displayed in a new page with a smaller space to display the information when it's clicked. However, this may lose the content therefore impact the user experience.

      Suggested Solution

            [JSDSERVER-3983] Improve knowledge base article readability with better space utilisation on the customer portal

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            Isaac Sundin added a comment -

            Agree with widening the page as it is tedious as an embedded frame...Additionally being able to PRINT and/or SAVE the embedded page as opposed to the webpage which only is able to show the frame and chops the article is quite frankly ridiculous that customers can't do that from the Customer Portal.

            Isaac Sundin added a comment - Agree with widening the page as it is tedious as an embedded frame...Additionally being able to PRINT and/or SAVE the embedded page as opposed to the webpage which only is able to show the frame and chops the article is quite frankly ridiculous that customers can't do that from the Customer Portal.
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            Marc Dacanay made changes -
            Labels Original: affects-cloud affects-server New: affects-cloud affects-server ril

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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                Created:
                Updated: