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  1. Jira Service Management Data Center
  2. JSDSERVER-3983

Improve knowledge base article readability with better space utilisation on the customer portal

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      Problem Definition

      As of now, the Knowledge Base articles from help center will be displayed in a new page with a smaller space to display the information when it's clicked. However, this may lose the content therefore impact the user experience.

      Suggested Solution

            [JSDSERVER-3983] Improve knowledge base article readability with better space utilisation on the customer portal

            Isaac Sundin added a comment -

            Agree with widening the page as it is tedious as an embedded frame...Additionally being able to PRINT and/or SAVE the embedded page as opposed to the webpage which only is able to show the frame and chops the article is quite frankly ridiculous that customers can't do that from the Customer Portal.

            Isaac Sundin added a comment - Agree with widening the page as it is tedious as an embedded frame...Additionally being able to PRINT and/or SAVE the embedded page as opposed to the webpage which only is able to show the frame and chops the article is quite frankly ridiculous that customers can't do that from the Customer Portal.
            SET Analytics Bot made changes -
            Support reference count Original: 17 New: 28
            SET Analytics Bot made changes -
            UIS Original: 19 New: 18
            SET Analytics Bot made changes -
            UIS Original: 18 New: 19
            SET Analytics Bot made changes -
            UIS Original: 19 New: 18
            SET Analytics Bot made changes -
            UIS Original: 18 New: 19
            Marc Dacanay made changes -
            Labels Original: affects-cloud affects-server New: affects-cloud affects-server ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976688 ]

            Gerrit Wahlers added a comment -

            Users scroll down but only scroll down the website and not the embedded kb-article. Even if the users want to export the kb-article to PDF file or print the article its always incomplete. Please dont use an iframe-like displaying of kb-articles.

            Gerrit Wahlers added a comment - Users scroll down but only scroll down the website and not the embedded kb-article. Even if the users want to export the kb-article to PDF file or print the article its always incomplete. Please dont use an iframe-like displaying of kb-articles.
            SET Analytics Bot made changes -
            UIS Original: 17 New: 18

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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                Created:
                Updated: