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Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Customer Portal
Labels:

UIS:
8
Support reference count:
29

NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

Problem Definition

As of now, the Knowledge Base articles from help center will be displayed in a new page with a smaller space to display the information when it's clicked. However, this may lose the content therefore impact the user experience.

Suggested Solution

Use the full page to display the KB article
Add an option to allow user to open it in Confluence.
This will also solve the problem with Confluence doesn't display the content on a different site (in iframe) due to the same-origin policy.

is related to

JSDCLOUD-7882 Ability to open images from a Knowledge base on Customer Portal

Closed

JSDSERVER-4923 Jira Service Desk Customer Portal is too small to view Knowledge-base articles

Closed

JSDSERVER-11266 Ability to open images from a Knowledge base on Customer Portal

Gathering Interest

relates to

JSDCLOUD-3983 Use full page to display knowledge base article

Closed

links to

Internal ticket

mentioned in: Page Loading...; Page Loading...

(2 mentioned in)

Assignee:: Unassigned
Reporter:: Chen Mao (Inactive)
Votes:: 228 Vote for this issue
Watchers:: 114 Start watching this issue

Created:: 27/Jun/2016 8:18 AM
Updated:: 17/Jan/2026 6:27 AM

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Problem Definition

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