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  1. Jira Service Management Cloud
  2. JSDCLOUD-4923

Jira Service Desk Customer Portal is too small to view Knowledge-base articles

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We purchased JIRA Service Desk for our customers to be able to do self service by searching our Confluence Knowledge Base. The problem is the Customer Portal display window to see the Knowledge Base articles is tiny and the screen shows vertical and horizontal scroll bars.

       

      This is a terrible user experience and quite frankly renders the use of both Confluence and JIRA Service for Customer self service useless.

       

      We are considering alternative solutions to solve this basic problem that we consider a major product limitation.

       

      Please advise if we can increase the size of the window that displays the knowledge article to customers and it would also be beneficial to allow users to click on an image and have it open up in full view just like Confluence does - not sure why you have these important features for employee facing users of Confluence and remove them for self service Customers in JIRA Service Desk.

              6cf75f652d57 Joseph
              efd71bc9603a Paul Evans
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