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  1. Jira Service Management Cloud
  2. JSDCLOUD-3772

KB articles in JIRA Service Desk should be rendered in a full page as opposed to a frame

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When customers select an KB article in the customer portal, the article is rendered in a modal frame within the page which is not easy on the eyes.

      The "Did this solve your problem?" just beneath the frame is also problematic because some customers may not realize that they must scroll down INSIDE the frame to view the full details of the article.

      Suggested Solution

      Allow KB articles to be loaded in a full page as opposed to within the frame.

            6cf75f652d57 Joseph
            rfuerst Rachel Fuerst (Inactive)
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              Created:
              Updated: