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  1. Jira Service Management Cloud
  2. JSDCLOUD-3772

KB articles in JIRA Service Desk should be rendered in a full page as opposed to a frame

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When customers select an KB article in the customer portal, the article is rendered in a modal frame within the page which is not easy on the eyes.

      The "Did this solve your problem?" just beneath the frame is also problematic because some customers may not realize that they must scroll down INSIDE the frame to view the full details of the article.

      Suggested Solution

      Allow KB articles to be loaded in a full page as opposed to within the frame.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDCLOUD-4923 Jira Service Desk Customer Portal is too small to view Knowledge-base articles

          • Closed

          Suggestion - JSDSERVER-3772 KB articles in JIRA Service Desk should be rendered in a full page as opposed to a frame

          • Closed

          Suggestion - JSDCLOUD-11926 KB articles are not scrollable properly using the Mobile browser in the customer portal

          • Gathering Interest

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              6cf75f652d57 Joseph
              rfuerst Rachel Fuerst (Inactive)
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              17 Start watching this issue

              Dates

                Created:
                Updated: