Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3772

KB articles in JIRA Service Desk should be rendered in a full page as opposed to a frame

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • Knowledge Base
    • None
    • 0
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When customers select an KB article in the customer portal, the article is rendered in a modal frame within the page which is not easy on the eyes.

      The "Did this solve your problem?" just beneath the frame is also problematic because some customers may not realize that they must scroll down INSIDE the frame to view the full details of the article.

      Suggested Solution

      Allow KB articles to be loaded in a full page as opposed to within the frame.

      Attachments

        1. ngucc.png
          ngucc.png
          35 kB
        2. add.jpg
          add.jpg
          17 kB
        3. add.jpg
          add.jpg
          17 kB

        Issue Links

          relates to

          Suggestion - JSDCLOUD-3772 KB articles in JIRA Service Desk should be rendered in a full page as opposed to a frame

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              rfuerst Rachel Fuerst (Inactive)
              Votes:
              6 Vote for this issue
              Watchers:
              7 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync