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  1. Jira Service Management Data Center
  2. JSDSERVER-3772

KB articles in JIRA Service Desk should be rendered in a full page as opposed to a frame

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When customers select an KB article in the customer portal, the article is rendered in a modal frame within the page which is not easy on the eyes.

      The "Did this solve your problem?" just beneath the frame is also problematic because some customers may not realize that they must scroll down INSIDE the frame to view the full details of the article.

      Suggested Solution

      Allow KB articles to be loaded in a full page as opposed to within the frame.

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              Unassigned Unassigned
              rfuerst Rachel Fuerst (Inactive)
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                Created:
                Updated:
                Resolved: