Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-2127

Ability to have the JIRA Look and Feel on Customer Portal

XMLWordPrintable

    • 7
    • 11

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      It would be nice if you could customize the header colors and other preferences on the Service Desk (e.g Customer Portal) like you can using the Look and Feel for JIRA.
      Right now, you can set the "Customer Portal name", "Introduction text" and "Customer Portal logo" on JSD.

      Suggested Solution

      It would be great if the user can adjust the size of the fields so it does not look too narrow.

            [JSDCLOUD-2127] Ability to have the JIRA Look and Feel on Customer Portal

            Matthew Perry added a comment -

            Some basic formatting on the field headings would allow them to stand out from each other and also from the value lists that follow each field name. The 'poor' formatting of our end use portal brought a number of negative comments from 'customers' and I believe 'cheapened' the rollout of our service desk. Some formatting capability would be great!

            Matthew Perry added a comment - Some basic formatting on the field headings would allow them to stand out from each other and also from the value lists that follow each field name. The 'poor' formatting of our end use portal brought a number of negative comments from 'customers' and I believe 'cheapened' the rollout of our service desk. Some formatting capability would be great!

            Shawn Butler added a comment -

            I agree, the recent design change makes forms more difficult to complete.

            Shawn Butler added a comment - I agree, the recent design change makes forms more difficult to complete.

            Ben Kaehler added a comment -

            Yes, please! Or even better, allow it to be independent (selectable by admin) from the Look and Feel for JIRA. It is reassuring for customers of the service desk to feel that they haven't left their parent site.

            Ben Kaehler added a comment - Yes, please! Or even better, allow it to be independent (selectable by admin) from the Look and Feel for JIRA. It is reassuring for customers of the service desk to feel that they haven't left their parent site.

              Unassigned Unassigned
              pahennig Paulo Hennig (Inactive)
              Votes:
              39 Vote for this issue
              Watchers:
              26 Start watching this issue

                Created:
                Updated: