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  1. Jira Service Management Cloud
  2. JSDCLOUD-10006

As an Admin I want to allow anonymous user to be able to view and select options in an Assets Objects field in the Help Center (Portal)

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      Problem Definition

      At the moment, when the JSM Customer Portal set to public , customer will create issue as anonymous. As anonymous, users have no roles in the system, Insight Object custom field cannot show them the objects since they are not recognized as users by Insight.

      Suggested Solution

      It would be nice to have the option to show allow anonymous user to select Insight Object from the Insight Object custom field type.

      Workaround

      1. Create a select list custom field and add all the objects as the data.
      2. Then, create automation to update the Insight object custom field according to the custom field value.

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              e00fec873fe4 Sophia Do
              bd0e47de2684 Yuri Moura (Inactive)
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                Created:
                Updated: