As others have noted, it is possible to remove the link from the email template, although I also support a more general option to prevent users from turning off notifications.

As a small curiosity, we just found out that one of our clients employ email link scanning, which invariably leads their email system to turn off their employees' notifications for their issues, when the scanning software visits the link on their behalf, without said employees noticing.

Atlassian support reference: PCS-386691.

Hello,

It's very problematic that user can disable the notification. We need the option to deactivate this option.

This ticket was open in 2018... Can you do something please.

Best regards

Please bump this, we really need to be able to disable this as many unsavvy users click it by accident and then that delays things for everyone.  I'm rather surprised such an option exists but I'm even MORE surprised with all the complexities of Jira that this option to control it administratively doesn't exist.

As the admin for JSM, the following would be ideal:

• Separate parameters to control if the users can disable notifications from Email vs the portal
  • For instance, some companies may want to not have the disable notifications in email because it's too easy for users to accidentally click that but have it display in the portal where some may want it off in both places.
• Easy place as an admin to identify if a user has turned their notifications off for a specific ticket

I think part of the problem might be confusion about what the messages mean. Is "Don't notify me" the current status, or what will happen when you click it? The same for "Get Notifications".

As a user of Jira for team projects I've compared watching internal tickets with the eye icons shown against an Atlassian Support ticket I'm following, and it seems to me that it's the latter - i.e. not the current status.

It seems a bit much for a white or black eye icon to clearly indicate notification status. At least put a tooltip on it.

I would love the ability to check if a user has turned their notifications off. We have some users that turn off their notifications on purpose in order to tell my supervisor I did not assist them. When in fact I did they just never saw it or responded. I have deleted the html and plain text out, but if our user gain access to the portal I will back in the same boat, which is extremely frustrating and exhausting trying to constantly defend yourself.

I agree with the other commenters

I agree with the other commenters. 
The point of the Application is to inform customers of fixes and changes and if they turn it off it is self defeating.

This is very, very necessary for us as we support internal "customers"! We have some very squeaky wheels who are demanding things from us, but they are very prone to turning things off accidentally. It's a huge problem!

I was able to edit the template (YOUR URL FOR atlassian.net/jira/servicedesk/projects/YOUR PROJECT ABBREVIATION/settings/customer-notifications/template) easily enough to comment out the "Turn off this request's notifications" option as seen below. However, what I cannot find is where to remove the equivalent option from the customer's view of the request in the portal as documented originally in this in suggestion. There is plenty of documentation about how to modify the portal, but NOT the screen as seen in the following original attachment. Anyone??

 <!-<a class="jsd-unsubscribe-link" href="${request.disable.notifications.url}">Turn off this request's notifications</a>->