Ability to disable "Don't notify me" option from the Portal and email

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      Problem Definition

      Currently, Jira Service Desk allows users to turn off the notification of a specific ticket. Due to this action, the user may miss out some important updates.

      Portal:

      Suggested Solution

      Allow admin to decide whether to enable/disable this option for each project.

      Why this is important

      • In some cases, the company uses Jira Service Desk to support the internal users (employees). Thus, the management would like the employee to receive the notifications at all time.

        1. screenshot-1.png
          25 kB
          Paulo F.
        2. screenshot1.png
          48 kB
          Ting
        3. image (2).png
          15 kB
          Paulo F.

              Assignee:
              Unassigned
              Reporter:
              Ting
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              162 Vote for this issue
              Watchers:
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                Created:
                Updated: