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  1. Jira Service Management Cloud
  2. JSDCLOUD-6241

Ability to disable "Don't notify me" option from the Portal and email

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      Problem Definition

      Currently, Jira Service Desk allows users to turn off the notification of a specific ticket. Due to this action, the user may miss out some important updates.

      Portal:

      Suggested Solution

      Allow admin to decide whether to enable/disable this option for each project.

      Why this is important

      • In some cases, the company uses Jira Service Desk to support the internal users (employees). Thus, the management would like the employee to receive the notifications at all time.

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              Unassigned Unassigned
              cteh Ting
              Votes:
              151 Vote for this issue
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                Created:
                Updated: