- JSDCLOUD-16378Update the "Feature usage" documentation and how it works regarding VSA - Assisted Conversations
- JSDCLOUD-16377When Escalation adds a responder, some fields are empty and this causes a null responder message
- JSDCLOUD-16376Inconsistent SLA Calculation for Tickets Spanning Multiple SLA Calendars (Regular and Unique Calendar Month)
- JSDCLOUD-16375Google drive files/links may cause JSM Chat to fail to sync messages in Slack
- JSDCLOUD-16374Import approvals decisions via CSV/JSON
- JSDCLOUD-16373Link Issues Component should work with Issues created using "Create issue with a request type" Component
- JSDCLOUD-16372Ability to turn on/off the notification sent when migrating a Portal-only Account for an Atlassian Account
- JSDCLOUD-16371Add bulk get customer details to the Customer Service Management API.
- JSDCLOUD-16370Assets GET object type attributes returns old incorrect data if object type attribute was updates to group or project
- JSDCLOUD-16369Custom detection of signature fails when using dash "-"
- JSDCLOUD-16368Consider having the option to customize Incoming Route rule > Incoming call configuration so that for a certain routed participant the Select when to notify on incoming call option can be different for different participants
- JSDCLOUD-16367Improvement in JSM Forms Simplified Answers Rest API
- JSDCLOUD-16366Support for Google Chat for incident summary and timeline feature in JSM
- JSDCLOUD-16365Support for Microsoft Teams for incident summary and timeline feature in JSM
- JSDCLOUD-16364FORMs name exported up on submitting the forms have UTC timezone
- JSDCLOUD-16362Prevent automatic unsubscribe due to email security scanner link clicks
- JSDCLOUD-16363Attachments added within FROMs are not named correctly when exported.
- JSDCLOUD-16361Enabling HIPPA breaks AI Answers
- JSDCLOUD-16359Option to disable the Do Not Disturb feature for all users globally or via role-based notifications
- JSDCLOUD-16358On-call schedule changes notify via slack
- JSDCLOUD-16357Ability to change the priority of linked issue based on priority update on alert
- JSDCLOUD-16356Attachments added via forms are not being copied using automation
- JSDCLOUD-16355Virtual Agent intents with training phrases not matching intent name/description will not be matched
- JSDCLOUD-16354Show approver names in portal when approver is part of a group
- JSDCLOUD-16353Inconsistency when updating the Display name for some of the form fields.
- JSDCLOUD-16352Assets External Import with 'external id' doesn't work for BYOK customer
- JSDCLOUD-16360Filter Count Gadget Total does not update the Total correctly after Filter is modified
- JSDCLOUD-16350Redirect Issue with Blog Posts and Overview Pages in JSM KB Articles
- JSDCLOUD-16349Selecting a date on Portal VSA returns the prior date rather the selected one
- JSDCLOUD-16351Form paragraph field add values to the custom field when it should be empty
- JSDCLOUD-16348Ability to test responder team notifications are working
- JSDCLOUD-16347Allow calculations in AQL to lookup the objects.
- JSDCLOUD-16346Intune Adapter Ability to Import Primary User and Manager Details
- JSDCLOUD-16345Failed to link alert on Automation rule action Create Incident
- JSDCLOUD-16344Trying to Bulk Edit objects from the UI when Advanced AQL filter contains like EMPTY results in "An unknown error occurred"
- JSDCLOUD-16343Quotes removed from EMPTY related words in when using like or = operator in AQL
- JSDCLOUD-16342Enhancing the Analysis function of Assets Data Manager to filter only updated records and attributes
- JSDCLOUD-16341Intents are not getting matched in Conversations, in spite of having the exact text in the Training Phrase.
- JSDCLOUD-16340Failed to load Opsgenie Team error while expanding assets objects custom field details on the issue view
- JSDCLOUD-16339Include extra properties in alert notifications
- JSDCLOUD-16337Threaded / nested Comments / give the ability to reply to a comment for Jira Service Management
- JSDCLOUD-16336Slack Alert Acknowledge comment to have the User name instead of integration name
- JSDCLOUD-16335Allow users to set the width of the banner/navigation sections
- JSDCLOUD-16334Incoming Call - option to leave the alert 'open' if a caller doesn't leave a voicemail
- JSDCLOUD-16332Ability to search summary of the issue that includes the special characters to link issue
- JSDCLOUD-16331Ability to control deduplicated alert priority increases
- JSDCLOUD-16330Notification for regular/scheduled maintenance
- JSDCLOUD-16329Enhance the new UI by restoring quick access to subtasks and reducing unnecessary clicks for common actions like assigning subtasks and copying links.
- JSDCLOUD-16328Able to add attachments under Alerts in JSM-O Standard Plan
- JSDCLOUD-16327When the VSA in the Help Center is unable to provide a response using AI Answers/Intents, it does not generate a ticket.
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