-
Type:
Bug
-
Resolution: Duplicate
-
Priority:
Low
-
Component/s: SLA
-
None
-
2
-
Severity 3 - Minor
-
1
Issue Summary
When using the SLA threshold breached automation triggered, the automation will not trigger if, after the breach, the SLA goal changes status.
Steps to Reproduce
- Create an SLA goal with multiple 'Start counting' and 'Pause counting time' conditions
- Create an automation rule with the 'SLA Threshold breached' trigger.
- Configure the automation with a time for 'breached by more than' (for example, 15 minutes)
- Let the SLA goal breach.
- Before it reaches the mark defined in the automation (15 minutes) pause the SLA, and you will notice that Automation is not triggered (which is expected)
- After pausing it, unpaused the SLA goal again, and you would notice the Automation is still not triggered for this work item
Expected Results
The automation will get triggered.
Actual Results
The automation is not triggered
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available