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  1. Jira Service Management Cloud
  2. JSDCLOUD-17335

Form Builder: In preview mode an Assets Custom Fields doesn't utilize the Filter Issue Scope query for the provided options.

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Forms - Builder
    • None
    • 1
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Current State:

      When creating a Form that has Assets Custom Fields on it, the Preview Pane on the Form Builder doesn't use the Filter Issue Scope query for the valid options when previewing the form.

      1. Create a Form.
      2. Add 2 Assets Custom Fields to the Form and link them to the appropriate Custom Fields
      3. Modify one of the Assets Custom Field's configurations to use input from the other to determine the valid Objects
      4. Set the other Custom Field's value in the Preview
      5. Try to set the modified Custom Field's value.

      Filter Scope is being applied, but Filter Issue Scope is not.

      Proposed Future State:

      Preview must show the  dropdown valid options based on the previously selected field value.

      Alternative (e.g. Third Party Plugin):

      Navigate to Customer Portal and filter issue scope works there.

              Unassigned Unassigned
              e8ddb9406228 Arvind Kishore
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              1 Vote for this issue
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                Created:
                Updated: