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  1. Jira Service Management Cloud
  2. JSDCLOUD-17316

Status change via Approval does not move the work item across the column in Board view

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
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      Issue Summary

      Status change via Approval does not move the work item across the column in Board view.

      View the following Loom video to understand the issue: https://www.loom.com/share/a01be294ba074026b122e36b9a63d690?sid=591f4533-9cca-4088-8afc-c90baa8251d2 

      Steps to Reproduce

      1. Navigate to Board view of a Service project
      2. Create a ticket with Approval step
      3. Approve the ticket to transition the status on the Issue view modal
      4. Close the modal

      Expected Results

      The ticket would automatically move across columns due to status change

      Actual Results

      The page needs to be refreshed for the ticket to show in the other column.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              05a5828625cd Daniel Huang
              mzeeshan@atlassian.com Zeeshan (Inactive)
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                Created:
                Updated: