Issue Summary

Raising a request through Assist on Slack connected to JSM Chat results on non-descriptive error when submitting URL Field Type response with >255 characters or invalid web addresses.

Steps to Reproduce

1. Create a Request Type form with a URL Field
2. Setup JSM Chat on Slack 
3. Configure the Request Type with the URL Field onto a Request Channel
4. Try to raise a request through Slack using Assist
5. Provide a URL with >255 characters OR without the correct URL syntax expected by the field

Expected Results

A warning is provided, preventing the issue being created as its surpass the field limitation or its invalid web address.

Actual Results

Request Fails to be created with Something went wrong <traceID>. Please contact support.

Workaround

Submit request through the portal OR use one of the other supported field types:

• Text field (single line)
• Text field (multi-line)
• Paragraph (supports rich text)