Issue Summary

When an email is digitally signed by Outlook, the body of the email is not processed and results in either a blank Description or no ticket being created if the Description is set to Required.

Notes

A similar issue is reported on MS Forums here:

• Blank email contents received when Outlook digital signature applied

Steps to Reproduce

1. Send a digitally signed email (from Outlook) with a text body
   • The headers will have the following for affected emails:

     • Content-Type: application/pkcs7-mime; smime-type=signed-data; name="smime.p7m"
       Content-Disposition: attachment; filename="smime.p7m"
       Content-Transfer-Encoding: base64

1. See that the request was either created without a Description or that the request was rejected if the Description field set to Required

Expected Results

The email is processed as normal.

Actual Results

The request is either processed without a Description or the email isn't processed if the Description field is set to Required.

Workaround

If possible, don't digitally sign the emails.