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Type:
Bug
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Resolution: Invalid
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Priority:
Low
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Component/s: Assets - Jira Field & JQL
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None
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1
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Severity 3 - Minor
Issue Summary
When using filter issue scope by AQL to Attributes of Reporter on a Custom Field on Portal, if we have the Option "Display a default value object when this field appears in a customer portal" and then change the Reporter using "Raise Request on behalf of", the value of the Asset Field does not reflect the correct value
Steps to Reproduce
- Create 1 object custom fields: "Manager Name"
- Have this field be set to Show "Manager Name" attribute based on "Reporter" under "Filter issue scope by AQL" like
objecttype=Employees AND "Reporter" = ${reporter.label}
- Ensure to Check : Object attributes to display on customer portal request details view: "Manager Name"
- Ensure to Check : Display a default object when this field appears in a customer portal: "Yes
- Add the field to the Appropriate Request Type
- Navigate to the Portal , and see the Value Under "Manager Name" , which will show the correct Manager.
- Now change the Value for "Raise Request on behalf of"
Expected Results
The "Manager Name" should change dynamically as we change the field "Raise Request on behalf of"
Actual Results
A random Attribute or Reporters Own Name is Shown as the "Manager Name"
Workarounds
Once the "Raise Request on behalf of" field value is changed, click on the small cross icon in dependent field to clear the existing data. Type some letters of the dependent value which will show the value in dropdown menu, then select to set it.
Alternatively, create an Automation Rule to validate the values (and correct them, if needed) upon Request Creation.