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  1. Jira Service Management Cloud
  2. JSDCLOUD-17317

Automation Playbook gets stuck in "In Progress" status when Automation has For Each branch with(Advanced branching)

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      Issue Summary

      When using an Automation playbook with an automation rule and Automation has "For Each" Branch step to loop through 2 or more values in custom field , Playbook output stuck in "In Progress" 

      Steps to Reproduce

      • Create an Assets Custom field to hold multiple values or Multiple Select Drop Down custom field.
      • Create a Automation with "For Each" Branch to loop through Assets Custom Field or Multiple Select Drop Down field like below.

      • Add "Log output to playbook".
      • Execute the Playbook step involves Automation rule and Observe the output stuck in "In Progress".

      Expected Results

      Playbook will show success if the automation finishes successfully. 

      Actual Results

      Playbook gets stuck 'In progress' if the copy attachment function of the automation takes longer than 500ms

      Workaround

      As any AQL/Branches will run asynchronously from the rest of the rule, we are still running the AQL/Branch actions while the rule gets into Log output to playbook step and and things just breakdown at that point.

      As a workaround add a Delay Action (10~15 seconds), prior to Log output to playbook.

              Unassigned Unassigned
              e8ddb9406228 Arvind Kishore
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                Created:
                Updated: