Issue Summary

Unable to upload image via link in canned response

Steps to Reproduce

1. Open a ticket/work item > Canned response > Edit
2. Try uploading an image through the link, no Insert button to click.
3. Use /image > Link > Insert > No results
   

https://www.loom.com/share/70601df812c345fa94f64609e5d62973?sid=4e0070ba-3399-47a2-b90b-438359208997 

Expected Results

The image should be inserted in the response

Actual Results

No attachment of an image to the canned response

Workaround

Use the upload button to insert the image