[JRACLOUD-1369] Reduce JIRA email chatiness - Create and track feature requests for Atlassian products.

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Type: Suggestion
Status: Gathering Interest (View Workflow)
Resolution: Unresolved
Component/s: Notification - Email
Labels:

UIS:
10
Support reference count:
98
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Description

NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

Atlassian Update – 21st September 2018

Hello Everyone

We are putting a team together to directly address some of the customer pain that is caused by Notifications, and are reaching out to customers so we can find out more about the problems that exist with Jira Notifications.

We are conducting research with customers, and I would love to talk to many of you about your experience with Jira notifications. Additionally, we’re looking for customers who are willing to test any new improvements that we ship in production.

If you are interested, please fill out the survey at this link:
https://docs.google.com/forms/d/e/1FAIpQLSe2eKY90lo0WQNX0jx3B14W6pLk9NVU6TBiY_eV01k4EizyFA/viewform

Please note: I am focused on our Cloud products, and am looking for feedback directly about Cloud. If you have feedback regarding Jira Server notifications, please see: ~~JRASERVER-1369~~

I appreciate that notifications cause you frustration daily, and my team and I are dedicated to working with you to solve the problems that exist. I thank you for any help you can provide in helping us better understand where the biggest problems lie.

Best Regards,
Josh Devenny
josh@atlassian.com
Principal PM, Atlassian

Original request description

I would like to suggest the following imoprovments to the email notification:

Have the ability to configure the notifcation period (eg. 10 minutes). Then every period the outstanding notifcations are proccessed and sent. To notifcation service should combine all updates for a single issue made by the same jira user into one email. This would reduce the volume of email notification. It is a real pain when you make 3 quick changes to a jia issue and this generates 3 emails. Thie more redundant emails jira sends the less likely people will read all of them.
Jira still sends emails to me when I have made the change. Surely this should be able to turned of at least under my profile settings. (eg. "Don't notify me of change I make" ).

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Issue Links

duplicates

JRACLOUD-44386 Allow Users to Opt out of Notifications in JIRA

Closed

JRACLOUD-47609 Enable notification e-mails to be threaded (support in-reply-to header)

Closed

has a derivative of

JRACLOUD-59010 JIRA notification system improvement

Closed

is duplicated by

JRACLOUD-1727 Batch notifications into single e-mail

Closed

JRACLOUD-3935 Daily email digest of changes

Closed

JRACLOUD-7917 Roll up changes before emailing them out

Closed

JRACLOUD-29362 summarise notification emails

Closed

JRACLOUD-33522 Delayed sending of notifications emails

Closed

JRACLOUD-34734 Send only batch notifications in planning mode

Closed

JRACLOUD-42615 Group notifications made in a short period of time

Closed

JRACLOUD-45414 As a user, when creating or editing issues, I want an option on whether or not to send a notification email for the action

Closed

JRACLOUD-46021 Reduce number of support emails

Closed

JRACLOUD-70182 Only send one notification when multiple fields are edited in the New Issue View

Closed

JRACLOUD-69745 More control over email notifications

Gathering Interest

is related to

JRACLOUD-2644 Notifications Customisable by End Users

Closed

JRACLOUD-6467 Update notification scheme to allow emails to be sent off of issue priority or add ability for notification scheme turn on/off configuration via a permission that can be granted to a project administrators

Closed

JRACLOUD-7888 New user preference to turn off all email notifications - for holidays etc.

Closed

JRACLOUD-22962 Reduce number of emails sent for JIRA comments

Closed

JRACLOUD-62210 Please provide a way to stop receiving notification email messages for specific field changes

Closed

JRASERVER-1369 Reduce JIRA email chatiness

Closed

JSWCLOUD-7893 Inline-Editable Fields in the Issue Detail View

Closed

JRACLOUD-4304 Single email notifications for bulk edits

Gathering Interest

JRACLOUD-30286 Ability to see WorkBox-like notifications in JIRA

Gathering Interest

JRACLOUD-77371 Don't notify sprint change on issues

Gathering Interest

relates to

CONFCLOUD-14485 Digest Notifications

Closed

JRACLOUD-30970 unwatch/unsubscribe/manage notifications

Closed

JRACLOUD-34423 Add the ability to update issues via REST without sending notifications

Closed

JRACLOUD-37777 Always use the phrase "mentioned you" in emails for comments or changes that mention me

Closed

JRACLOUD-43158 Workflow Post Function to Add or Remove Watcher

Gathering Interest

JRACLOUD-43161 self servicing notification-schemes

Gathering Interest

JRASERVER-69475 Jira email notification on issue description update

Gathering Interest

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(9 is duplicated by, 10 is related to, 7 relates to, 14 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Greg Perrott

Votes:: 1301 Vote for this issue

Watchers:: 556 Start watching this issue

Dates

Created:: 25/Feb/2003 6:58 PM

Updated:: 3 days ago 2:06 AM