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  1. Jira Cloud
  2. JRACLOUD-46021

Reduce number of support emails

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      When I open an Atlassian case I am flooded with emails. It is overwhelming. I get a least 1 for every update, then another if they changed the status as part of that update- I've gotten 10 emails in an hour at times- all saying nothing new!

      I think you need a fresh set of eyes on these templates too because it's hard to find the new content and I really don't need an email with my last response shown in the case history. I assume when I respond it appends, no need to trigger another email showing me my response.

      Just things like this -the volume of emails feels chaotic.

            Unassigned Unassigned
            7e372a808cc2 Amy Hogan
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