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  1. Jira Cloud
  2. JRACLOUD-7266

Provide ability to customise email templates that are used for notifications and subscriptions


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      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Atlassian Update – 20 June 2017

      Hi everyone,

      In the spirit of transparency, we are going to close this feature request for JIRA Cloud. It's been 18 months since we last provided an update and we do not have any plans to introduce support for custom email templates in JIRA Core or JIRA Software. (This is how we've been interpreting this feature request, as editing velocity templates has never been possible for JIRA Cloud). If you are a JIRA Server customer, please continue watching JRASERVER-7266 for updates.

      JIRA Service Desk supports customizable email notifications for requests with HTML, CSS, and plaintext templates and custom variables. You can learn more about configuring custom notifications in the JIRA Service Desk in the JIRA Service Desk Cloud documentation.

      For some cases where you want special email notifications for certain events (like the one mentioned in the comment immediate before this one), the most straightforward workaround may be to use a service like Zapier or IFTTT to receive webhooks from JIRA Cloud and send an email customized to your needs.

      We are committed to improving the notifications experience in JIRA Cloud over time. Our priority is to focus first on sending the right amount of notifications at the right time (JRACLOUD-1369) and then we can consider adding additional customization options in the future.

      Dave Meyer
      JIRA Product Management

      Original request description:

      As a JIRA administrator I want to make sure that the notifications sent from JIRA are actionable and reflect the recipients' expectation related to the content and format. I can change current JIRA email format by manual editing of velocity files, but that is not an efficient way of doing so, and it is not supported for Cloud instances of JIRA.

      What I need is an email template editor in JIRA's web-interface so that users can create customised email templates that are used for notifications and subscriptions.
      It would also be ideal to have the ability to create and manage multiple email templates which could be then assigned to the relevant filter subscription or notification.

            Unassigned Unassigned
            ben@atlassian.com BenjaminA
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