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Resolution: Unresolved
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NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
Hi everyone,
In the spirit of transparency, we are going to close this feature request for JIRA Cloud. It's been 18 months since we last provided an update and we do not have any plans to introduce support for custom email templates in JIRA Core or JIRA Software. (This is how we've been interpreting this feature request, as editing velocity templates has never been possible for JIRA Cloud). If you are a JIRA Server customer, please continue watching JRASERVER-7266 for updates.
JIRA Service Desk supports customizable email notifications for requests with HTML, CSS, and plaintext templates and custom variables. You can learn more about configuring custom notifications in the JIRA Service Desk in the JIRA Service Desk Cloud documentation.
For some cases where you want special email notifications for certain events (like the one mentioned in the comment immediate before this one), the most straightforward workaround may be to use a service like Zapier or IFTTT to receive webhooks from JIRA Cloud and send an email customized to your needs.
We are committed to improving the notifications experience in JIRA Cloud over time. Our priority is to focus first on sending the right amount of notifications at the right time (JRACLOUD-1369) and then we can consider adding additional customization options in the future.
Regards,
Dave Meyer
JIRA Product Management
Original request description:
As a JIRA administrator I want to make sure that the notifications sent from JIRA are actionable and reflect the recipients' expectation related to the content and format. I can change current JIRA email format by manual editing of velocity files, but that is not an efficient way of doing so, and it is not supported for Cloud instances of JIRA.
What I need is an email template editor in JIRA's web-interface so that users can create customised email templates that are used for notifications and subscriptions.
It would also be ideal to have the ability to create and manage multiple email templates which could be then assigned to the relevant filter subscription or notification.
![[JIRA]_Welcome_to_inSided_Support_Desk_-_rens@insided.com_-_InSided_Mail_-_2016-11-30_09.58.40.png](/secure/attachment/267517/%5BJIRA%5D_Welcome_to_inSided_Support_Desk_-_rens%40insided.com_-_InSided_Mail_-_2016-11-30_09.58.40.png)
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[JRACLOUD-7266] Provide ability to customise email templates that are used for notifications and subscriptions
The official name of the product is Jira. Email notifications still come through prepended with [JIRA]. If Atlassian isn't going to change this, we should at least be able to change it ourselves.
As apps were asked for, and this issue is a closed/wontfix: We are the vendor of the Enterprise Mail Handler for Jira (cloud version available) JEMHC that supports email template customisation, its still velocity because, well, templates, you can use images and custom css if you like. You can read about how values are extracted from webhooks for injection into templates here.
We use https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview
It uses a separate mailbox (so you cannot use the build in mailbox) but it gives you a lot more options to configure templates/triggers.
I would gladly do it, can you or anyone point me to one? I haven't found an alternative. Thanks
Created 08/Jul/2005 Coming up 20 year anniversary soon!
Such a simple, VERY USEFUL feature, but I guess it does not add revenue, so Atlassian don't have any interest.