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Suggestion
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Resolution: Unresolved
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1,784
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402
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NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
Hi everyone,
In the spirit of transparency, we are going to close this feature request for JIRA Cloud. It's been 18 months since we last provided an update and we do not have any plans to introduce support for custom email templates in JIRA Core or JIRA Software. (This is how we've been interpreting this feature request, as editing velocity templates has never been possible for JIRA Cloud). If you are a JIRA Server customer, please continue watching JRASERVER-7266 for updates.
JIRA Service Desk supports customizable email notifications for requests with HTML, CSS, and plaintext templates and custom variables. You can learn more about configuring custom notifications in the JIRA Service Desk in the JIRA Service Desk Cloud documentation.
For some cases where you want special email notifications for certain events (like the one mentioned in the comment immediate before this one), the most straightforward workaround may be to use a service like Zapier or IFTTT to receive webhooks from JIRA Cloud and send an email customized to your needs.
We are committed to improving the notifications experience in JIRA Cloud over time. Our priority is to focus first on sending the right amount of notifications at the right time (JRACLOUD-1369) and then we can consider adding additional customization options in the future.
Regards,
Dave Meyer
JIRA Product Management
Original request description:
As a JIRA administrator I want to make sure that the notifications sent from JIRA are actionable and reflect the recipients' expectation related to the content and format. I can change current JIRA email format by manual editing of velocity files, but that is not an efficient way of doing so, and it is not supported for Cloud instances of JIRA.
What I need is an email template editor in JIRA's web-interface so that users can create customised email templates that are used for notifications and subscriptions.
It would also be ideal to have the ability to create and manage multiple email templates which could be then assigned to the relevant filter subscription or notification.
- incorporates
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JRACLOUD-1986 select email template per project
- Closed
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JRACLOUD-4619 Custom Fields not displayed in emails
- Gathering Interest
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JRACLOUD-62256 As a user, I want JIRA notifications to include the custom fields and their values on the Create Issue notification email
- Gathering Interest
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JSWCLOUD-17549 Adding Fields to Email Notifications
- Gathering Interest
- is duplicated by
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JRACLOUD-24734 GUI in Jira for editing Velocity Email Notifications
- Closed
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JRACLOUD-27547 Customise e-mail templates trough administration
- Closed
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JRACLOUD-29375 Sharing Issue template customization
- Closed
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JRACLOUD-46021 Reduce number of support emails
- Closed
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JRACLOUD-64912 Provide the user with the ability to edit e-mail templates via GUI
- Closed
- is related to
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JRACLOUD-15925 Text emails include a condition not to display issue priority value. This should not be the case.
- Closed
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JRACLOUD-22206 Priority should be displayed in text email notification even if it is not the system default
- Closed
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JRACLOUD-62063 Different Email Template for each issue filters.
- Closed
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JRASERVER-7266 Create an Email Template Editor in the UI to Replace Editing Velocity Templates
- Closed
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JSDCLOUD-284 As an Admin I want to be able to customise the Service Desk mail templates through the GUI
- Closed
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CLOUD-1791 Customize notification email template
- Closed
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CONFCLOUD-40684 Create an Email Template Editor in the UI
- Gathering Interest
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JRACLOUD-161 Be able to customize outgoing emails per project
- Gathering Interest
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JRACLOUD-62256 As a user, I want JIRA notifications to include the custom fields and their values on the Create Issue notification email
- Gathering Interest
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JRACLOUD-83232 [Tracked in Issue Links] Issues related to custom emails
- Gathering Interest
- relates to
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JRACLOUD-4451 Make email headers editable in notification templates
- Closed
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JRACLOUD-34193 JIRA notificaions in the apropriate language based on the location.
- Closed
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JSDCLOUD-218 As an Admin I want to be able to customize the Service Desk notifications' subject, content and format
- Closed
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ENT-2106 Loading...
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