Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-7266

Create an Email Template Editor in the UI to Replace Editing Velocity Templates

    XMLWordPrintable

Details

    • 788
    • 357

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      　

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Atlassian Update – 20 June 2017

      Hi everyone,

      In the spirit of transparency, we are going to close this feature request for JIRA Cloud. It's been 18 months since we last provided an update and we do not have any plans to introduce support for custom email templates in JIRA Core or JIRA Software. (This is how we've been interpreting this feature request, as editing velocity templates has never been possible for JIRA Cloud). If you are a JIRA Server customer, please continue watching JRASERVER-7266 for updates.

      JIRA Service Desk supports customizable email notifications for requests with HTML, CSS, and plaintext templates and custom variables. You can learn more about configuring custom notifications in the JIRA Service Desk in the JIRA Service Desk Cloud documentation.

      For some cases where you want special email notifications for certain events (like the one mentioned in the comment immediate before this one), the most straightforward workaround may be to use a service like Zapier or IFTTT to receive webhooks from JIRA Cloud and send an email customized to your needs.

      We are committed to improving the notifications experience in JIRA Cloud over time. Our priority is to focus first on sending the right amount of notifications at the right time (JRACLOUD-1369) and then we can consider adding additional customization options in the future.

      Regards,
      Dave Meyer
      JIRA Product Management

      Original request description:

      As a JIRA administrator I want to make sure that the notifications sent from JIRA are actionable and reflect the recipients' expectation related to the content and format. I can change current JIRA email format by manual editing of velocity files, but that is not an efficient way of doing so, and it is not supported for Cloud instances of JIRA.

      What I need is an email template editor in JIRA's web-interface so that users can create customised email templates that are used for notifications and subscriptions.
      It would also be ideal to have the ability to create and manage multiple email templates which could be then assigned to the relevant filter subscription or notification.

      Attachments

        Issue Links

          incorporates

          Suggestion - JRACLOUD-1986 select email template per project

          • Closed
          is duplicated by

          Suggestion - JRACLOUD-24734 GUI in Jira for editing Velocity Email Notifications

          • Closed

          Suggestion - JRACLOUD-27547 Customise e-mail templates trough administration

          • Closed

          Suggestion - JRACLOUD-29375 Sharing Issue template customization

          • Closed

          Suggestion - JRACLOUD-46021 Reduce number of support emails

          • Closed

          Suggestion - JRACLOUD-64912 Provide the user with the ability to edit e-mail templates via GUI

          • Closed
          is related to

          Suggestion - JRACLOUD-15925 Text emails include a condition not to display issue priority value. This should not be the case.

          • Closed

          Suggestion - JRACLOUD-22206 Priority should be displayed in text email notification even if it is not the system default

          • Closed

          Suggestion - JRACLOUD-62063 Different Email Template for each issue filters.

          • Closed

          Suggestion - JRASERVER-7266 Create an Email Template Editor in the UI to Replace Editing Velocity Templates

          • Closed

          Suggestion - JSDCLOUD-284 As an Admin I want to be able to customise the Service Desk mail templates through the GUI

          • Closed

          Suggestion - CLOUD-1791 Customize notification email template

          • Closed

          Suggestion - CONFCLOUD-40684 Create an Email Template Editor in the UI

          • Gathering Interest

          Suggestion - JRACLOUD-161 Be able to customize outgoing emails per project

          • Gathering Interest

          Suggestion - JRACLOUD-62256 As a user, I want JIRA notifications to include the custom fields and their values on the Create Issue notification email

          • Gathering Interest

          Suggestion - JRACLOUD-83232 [Tracked in Issue Links] Issues related to custom emails

          • Gathering Interest
          relates to

          Suggestion - JRACLOUD-4451 Make email headers editable in notification templates

          • Closed

          Suggestion - JRACLOUD-34193 JIRA notificaions in the apropriate language based on the location.

          • Closed

          Suggestion - JSDCLOUD-218 As an Admin I want to be able to customize the Service Desk notifications' subject, content and format

          • Closed

          Suggestion - JRACLOUD-62256 As a user, I want JIRA notifications to include the custom fields and their values on the Create Issue notification email

          • Gathering Interest
          mentioned in

          Page Loading...

          Page Loading...

          Page Loading...

          Page Loading...

          Page Loading...

          Page Loading...

          Page Loading...

          Activity

            People

              1cfecba2ae80 Raj Kumar
              ben@atlassian.com BenjaminA
              Votes:
              1473 Vote for this issue
              Watchers:
              637 Start watching this issue

              Dates

                Created:
                Updated: