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  1. Jira Data Center
  2. JRASERVER-46021

Reduce number of support emails


    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      When I open an Atlassian case I am flooded with emails. It is overwhelming. I get a least 1 for every update, then another if they changed the status as part of that update- I've gotten 10 emails in an hour at times- all saying nothing new!

      I think you need a fresh set of eyes on these templates too because it's hard to find the new content and I really don't need an email with my last response shown in the case history. I assume when I respond it appends, no need to trigger another email showing me my response.

      Just things like this -the volume of emails feels chaotic.

            Unassigned Unassigned
            7e372a808cc2 Amy Hogan
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