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    • Resolution: Duplicate
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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      When I open an Atlassian case I am flooded with emails. It is overwhelming. I get a least 1 for every update, then another if they changed the status as part of that update- I've gotten 10 emails in an hour at times- all saying nothing new!

      I think you need a fresh set of eyes on these templates too because it's hard to find the new content and I really don't need an email with my last response shown in the case history. I assume when I respond it appends, no need to trigger another email showing me my response.

      Just things like this -the volume of emails feels chaotic.

            [JRASERVER-46021] Reduce number of support emails

            Thanks for your feedback.

            In order to make our backlog cleaner I am closing this issue as a duplicate of JRA-1369 and JRA-7266. Please vote and comment there instead.

            Cheers,
            Bartek (JIRA product manager)

            Bartosz Gatz (Inactive) added a comment - Thanks for your feedback. In order to make our backlog cleaner I am closing this issue as a duplicate of JRA-1369 and JRA-7266 . Please vote and comment there instead. Cheers, Bartek (JIRA product manager)

              Unassigned Unassigned
              7e372a808cc2 Amy Hogan
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