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  1. Jira Server and Data Center
  2. JRASERVER-46021

Reduce number of support emails

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    Details

    • Type: Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Duplicate
    • Fix Version/s: None
    • Component/s: None
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      Description

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      When I open an Atlassian case I am flooded with emails. It is overwhelming. I get a least 1 for every update, then another if they changed the status as part of that update- I've gotten 10 emails in an hour at times- all saying nothing new!

      I think you need a fresh set of eyes on these templates too because it's hard to find the new content and I really don't need an email with my last response shown in the case history. I assume when I respond it appends, no need to trigger another email showing me my response.

      Just things like this -the volume of emails feels chaotic.

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              Assignee:
              Unassigned
              Reporter:
              amy.hogan Amy Hogan
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