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  1. Jira Data Center
  2. JRASERVER-1369

Reduce JIRA email chatiness

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    • 2,085
    • 79
    • Hide
      Atlassian Update – 9 January 2019

      Hi everyone,

      We're glad to announce that we’ve enabled batching of email notifications on jira.atlassian.com. This means that notifications for edits made to a single issue within the 10-minute window are now grouped together, and sent in a single email message. This feature will be shipped with Jira Server 8.0 soon. Meanwhile, you can experience it here on our public Jira instance, together with other features planned for Jira 8.0.

      What we've built

      In Jira 8.0, Jira admins will be able to reduce the number of email notifications users receive by enabling the instance-wide email batching in Jira administration. Users will be notified about all issue changes made within the 10-minute window in a single email message. The only exception is mentions. When users are mentioned in an issue, they’ll be notified immediately.

      As part of this project, you will also get a new look and feel of email notifications. For the time being, emails containing mentions use the old look and feel, but the new one will be available soon, and shipped in Jira 8.0.

      Admins will need to manually switch on batching of email notifications in Jira 8.0. In the coming releases, we will ship additional capabilities and enable batching by default.

      Please note that new notifications come with a new email subject, so if you’re using inbox filters to filter out messages, you’ll need to update them.

      What’s next

      In the coming releases, we will add support for custom fields in batched email notifications. This is important specifically for those customers who use custom fields in their customized notification email templates.

      To read about other capabilities we’ve added in Jira Software 8.0, or to download a beta version, have a look at Jira 8.0 Beta Release Notes.

      Katarzyna Derenda
      Product manager, Jira Server

       

      Show
      Atlassian Update – 9 January 2019 Hi everyone, We're glad to announce that we’ve enabled batching of email notifications on jira.atlassian.com. This means that notifications for edits made to a single issue within the 10-minute window are now grouped together, and sent in a single email message. This feature will be shipped with Jira Server 8.0 soon. Meanwhile, you can experience it here on our public Jira instance, together with other features planned for Jira 8.0. What we've built In Jira 8.0, Jira admins will be able to reduce the number of email notifications users receive by enabling the instance-wide email batching in Jira administration. Users will be notified about all issue changes made within the 10-minute window in a single email message. The only exception is mentions. When users are mentioned in an issue, they’ll be notified immediately. As part of this project, you will also get a new look and feel of email notifications. For the time being, emails containing mentions use the old look and feel, but the new one will be available soon, and shipped in Jira 8.0. Admins will need to manually switch on batching of email notifications in Jira 8.0. In the coming releases, we will ship additional capabilities and enable batching by default. Please note that new notifications come with a new email subject, so if you’re using inbox filters to filter out messages, you’ll need to update them. What’s next In the coming releases, we will add support for custom fields in batched email notifications. This is important specifically for those customers who use custom fields in their customized notification email templates. To read about other capabilities we’ve added in Jira Software 8.0, or to download a beta version, have a look at Jira 8.0 Beta Release Notes . Katarzyna Derenda Product manager, Jira Server  
    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      I would like to suggest the following imoprovments to the email notification:

      1. Have the ability to configure the notifcation period (eg. 10 minutes). Then every period the outstanding notifcations are proccessed and sent. To notifcation service should combine all updates for a single issue made by the same jira user into one email. This would reduce the volume of email notification. It is a real pain when you make 3 quick changes to a jia issue and this generates 3 emails. Thie more redundant emails jira sends the less likely people will read all of them.
      2. Jira still sends emails to me when I have made the change. Surely this should be able to turned of at least under my profile settings. (eg. "Don't notify me of change I make" ).

        1. b48ab1d4-545b-4eae-8a96-5b7d43c7ac65.png
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        4. Screen Shot 2018-03-19 at 17.30.17.png
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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Data Center'
            1. Jira Data Center
            2. JRASERVER-1369

            Reduce JIRA email chatiness

            XMLWordPrintable

              • 2,085
              • 79
              • Hide
                Atlassian Update – 9 January 2019

                Hi everyone,

                We're glad to announce that we’ve enabled batching of email notifications on jira.atlassian.com. This means that notifications for edits made to a single issue within the 10-minute window are now grouped together, and sent in a single email message. This feature will be shipped with Jira Server 8.0 soon. Meanwhile, you can experience it here on our public Jira instance, together with other features planned for Jira 8.0.

                What we've built

                In Jira 8.0, Jira admins will be able to reduce the number of email notifications users receive by enabling the instance-wide email batching in Jira administration. Users will be notified about all issue changes made within the 10-minute window in a single email message. The only exception is mentions. When users are mentioned in an issue, they’ll be notified immediately.

                As part of this project, you will also get a new look and feel of email notifications. For the time being, emails containing mentions use the old look and feel, but the new one will be available soon, and shipped in Jira 8.0.

                Admins will need to manually switch on batching of email notifications in Jira 8.0. In the coming releases, we will ship additional capabilities and enable batching by default.

                Please note that new notifications come with a new email subject, so if you’re using inbox filters to filter out messages, you’ll need to update them.

                What’s next

                In the coming releases, we will add support for custom fields in batched email notifications. This is important specifically for those customers who use custom fields in their customized notification email templates.

                To read about other capabilities we’ve added in Jira Software 8.0, or to download a beta version, have a look at Jira 8.0 Beta Release Notes.

                Katarzyna Derenda
                Product manager, Jira Server

                 

                Show
                Atlassian Update – 9 January 2019 Hi everyone, We're glad to announce that we’ve enabled batching of email notifications on jira.atlassian.com. This means that notifications for edits made to a single issue within the 10-minute window are now grouped together, and sent in a single email message. This feature will be shipped with Jira Server 8.0 soon. Meanwhile, you can experience it here on our public Jira instance, together with other features planned for Jira 8.0. What we've built In Jira 8.0, Jira admins will be able to reduce the number of email notifications users receive by enabling the instance-wide email batching in Jira administration. Users will be notified about all issue changes made within the 10-minute window in a single email message. The only exception is mentions. When users are mentioned in an issue, they’ll be notified immediately. As part of this project, you will also get a new look and feel of email notifications. For the time being, emails containing mentions use the old look and feel, but the new one will be available soon, and shipped in Jira 8.0. Admins will need to manually switch on batching of email notifications in Jira 8.0. In the coming releases, we will ship additional capabilities and enable batching by default. Please note that new notifications come with a new email subject, so if you’re using inbox filters to filter out messages, you’ll need to update them. What’s next In the coming releases, we will add support for custom fields in batched email notifications. This is important specifically for those customers who use custom fields in their customized notification email templates. To read about other capabilities we’ve added in Jira Software 8.0, or to download a beta version, have a look at Jira 8.0 Beta Release Notes . Katarzyna Derenda Product manager, Jira Server  
              • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                I would like to suggest the following imoprovments to the email notification:

                1. Have the ability to configure the notifcation period (eg. 10 minutes). Then every period the outstanding notifcations are proccessed and sent. To notifcation service should combine all updates for a single issue made by the same jira user into one email. This would reduce the volume of email notification. It is a real pain when you make 3 quick changes to a jia issue and this generates 3 emails. Thie more redundant emails jira sends the less likely people will read all of them.
                2. Jira still sends emails to me when I have made the change. Surely this should be able to turned of at least under my profile settings. (eg. "Don't notify me of change I make" ).

                  1. b48ab1d4-545b-4eae-8a96-5b7d43c7ac65.png
                    b48ab1d4-545b-4eae-8a96-5b7d43c7ac65.png
                    45 kB
                  2. image-2016-08-16-10-40-40-951.png
                    image-2016-08-16-10-40-40-951.png
                    119 kB
                  3. screenshot-1.png
                    screenshot-1.png
                    22 kB
                  4. Screen Shot 2018-03-19 at 17.30.17.png
                    Screen Shot 2018-03-19 at 17.30.17.png
                    103 kB

                        tkanafa Tomasz Kanafa
                        06dbb20c64ad Greg Perrott
                        Votes:
                        1482 Vote for this issue
                        Watchers:
                        644 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            tkanafa Tomasz Kanafa
                            06dbb20c64ad Greg Perrott
                            Votes:
                            1482 Vote for this issue
                            Watchers:
                            644 Start watching this issue

                              Created:
                              Updated:
                              Resolved: