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Suggestion
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Resolution: Duplicate
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NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.
Currently I get a lot of e-mails for small changes of the same ticket. It would be very helpful to see those e-mails as a conversation (thread) in GMail or Outlook or Thunderbird. I saw a tip in the answers forum to set the template to include RE: in the subject. however that is not sufficient if you change the subject based on for example status transitions.
A much better and robust solution would be to set the in-reply-to header to the ticket ID or something else that is constant to the ticket.
- is duplicated by
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JRASERVER-1369 Reduce JIRA email chatiness
- Closed
- relates to
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JRACLOUD-47609 Enable notification e-mails to be threaded (support in-reply-to header)
- Closed