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  1. Jira Data Center
  2. JRASERVER-47609

Enable notification e-mails to be threaded (support in-reply-to header)

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      Currently I get a lot of e-mails for small changes of the same ticket. It would be very helpful to see those e-mails as a conversation (thread) in GMail or Outlook or Thunderbird. I saw a tip in the answers forum to set the template to include RE: in the subject. however that is not sufficient if you change the subject based on for example status transitions.

      A much better and robust solution would be to set the in-reply-to header to the ticket ID or something else that is constant to the ticket.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Data Center'
            1. Jira Data Center
            2. JRASERVER-47609

            Enable notification e-mails to be threaded (support in-reply-to header)

            XMLWordPrintable

              • Icon: Suggestion Suggestion
              • Resolution: Duplicate
              • None
              • None
              • None
              • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

                Currently I get a lot of e-mails for small changes of the same ticket. It would be very helpful to see those e-mails as a conversation (thread) in GMail or Outlook or Thunderbird. I saw a tip in the answers forum to set the template to include RE: in the subject. however that is not sufficient if you change the subject based on for example status transitions.

                A much better and robust solution would be to set the in-reply-to header to the ticket ID or something else that is constant to the ticket.

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                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            d221a146104f conficio
                            Votes:
                            0 Vote for this issue
                            Watchers:
                            1 Start watching this issue

                              Created:
                              Updated:
                              Resolved: