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  1. Jira Service Management Data Center
  2. JSDSERVER-6306

Batched notifications for Service Desk customer notifications

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      It would be great if the Service Desk notification batching feature could use a similar template as the new batch email notifications feature introduced in Jira Core notifications: Batching email notifications

      The layout of the notification is very clean and would look great from an external user standpoint.

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            [JSDSERVER-6306] Batched notifications for Service Desk customer notifications

            Support System added a comment -

            Adding my +1 to this.  The individual emails can be tedious at times.  Especially when they are back to back.

            Support System added a comment - Adding my +1 to this.  The individual emails can be tedious at times.  Especially when they are back to back.

            Tom Hawkins added a comment - - edited

            I have followed JRASERVER-1369 for many years now, and the batching in main Jira has really helped with feedback in my organisation which has been using Jira for Dev Projects for many years. Just starting out on JSD, disappointed that https://confluence.atlassian.com/adminjiraserver080/configuring-email-notifications-967897768.html says batching for JSD notifications not available. Please can this be addressed? Adding link. 

            Tom Hawkins added a comment - - edited I have followed JRASERVER-1369 for many years now, and the batching in main Jira has really helped with feedback in my organisation which has been using Jira for Dev Projects for many years. Just starting out on JSD, disappointed that  https://confluence.atlassian.com/adminjiraserver080/configuring-email-notifications-967897768.html  says batching for JSD notifications not available. Please can this be addressed? Adding link. 

            Jiri Kanicky added a comment -

            This should have been included automatically.

            Jiri Kanicky added a comment - This should have been included automatically.

              Unassigned Unassigned
              jsanchez2@atlassian.com Jeremy Sanchez
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                Created:
                Updated: