When I open an Atlassian case I am flooded with emails. It is overwhelming. I get a least 1 for every update, then another if they changed the status as part of that update- I've gotten 10 emails in an hour at times- all saying nothing new!

I think you need a fresh set of eyes on these templates too because it's hard to find the new content and I really don't need an email with my last response shown in the case history. I assume when I respond it appends, no need to trigger another email showing me my response.

Just things like this -the volume of emails feels chaotic.