Status: Closed (View Workflow)
NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
Suppressing email notifications is now possible when editing issues. We have added a new notifyUsers query parameter to the issue resource. You can set this query parameter value to false when making a PUT request to suppress email notifications for your change. You can view the documentation here.
This will only affect email notifications – changes will still be logged, added to the issue change history, events will still be sent to listeners, webhooks will still fire.
This is currently available in JIRA Cloud and was released in JIRA Server 7.2.
JIRA Product Management
REST api is supposed to replace XML/RPC and SOAP APIs which are already deprecated (and contains blocker bugs).
I am filing this as a bug because it is clearly a regression from using SOAP where you can skip sending notifications.
This bug makes maintenance via REST almost impossible due to the amount of emails it will send to the users.
Support suggested disabling email notifications while the scripts are running but that's not possible for two reasons: these are live systems used 24x7 and 2nd, these could be triggered at different times or scheduled to run periodially, it's not possible to disable email notifications for the entire instance just to prevent these from happening.
One possible solution to this problem is to have a special group, like jira-bots (or jira-automation, jira-silent) for which jira will skip sending email notifications if the changes were made by a user part of this group.
- has a derivative of
JRACLOUD-73887 REST API issue create endpoint should have the ability to suppress notifications
- Gathering Interest
- is duplicated by
JRACLOUD-41315 REST API is the ability to make changes to a ticket without triggering email notifications
- is related to
JRACLOUD-1369 Reduce JIRA email chatiness
- In Progress
JRACLOUD-63577 Add the ability to add/update worklogs via REST without sending notifications
JRASERVER-34423 Add the ability to update issues via REST without sending notifications
- relates to
JRACLOUD-61808 Add notifyUsers flag to issue update webhook data
- was cloned as
JRACLOUD-61537 Add the ability to attach/delete issue attachment via REST without sending notifications
- Gathering Interest