Open issues

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  1. Suggestion
    JSDCLOUD-13531Customer Organisation - Provide an API Endpoint to bulk add or remove values for Customer Organisations
  2. Suggestion
    JSDCLOUD-13971Ability to view development panels for JSD agents
  3. Suggestion
    JSDCLOUD-14578Provide a toggle to turn Virtual Agent on/off on Portal
  4. Suggestion
    JSDCLOUD-14710Ablitiy to export the JSM customer details fields data.
  5. Suggestion
    JSDCLOUD-15248Show customer assets in portal (page)
  6. Suggestion
    JSDCLOUD-15606Virtual Agent's conversations tab does not display links to Jira issues created when a conversation is escalated
  7. Suggestion
    JSDCLOUD-15880Implement Automated AI-Generated Summaries for JSM Tickets
  8. Suggestion
    JSDCLOUD-16973Display the start of the message when a virtual agent sends a new message on the portal and widget
  9. Suggestion
    JSDCLOUD-16979Report with usage of Premium or Enterprise Features in the JSM project
  10. Suggestion
    JSDCLOUD-11189Automatically migrate an existing Customer account when invited as an Agent
  11. Suggestion
    JSDCLOUD-11634request for resending emails these are blocked by atlassian
  12. Suggestion
    JSDCLOUD-13242Insight statistics related to the usage of the native Canned Responses
  13. Suggestion
    JSDCLOUD-14417The ability to get information about Canned Responses - Reporting / JQL
  14. Suggestion
    JSDCLOUD-15404Ability to set organization entitlement detail fields via API
  15. Suggestion
    JSDCLOUD-15591Ability to view more than 1000 objects on Assets UI
  16. Suggestion
    JSDCLOUD-16981Ability to Customize Fallback Message for Offer Options in Standard Flows
  17. Suggestion
    JSDCLOUD-16982Assets: Support for YYYY/MM/DD Date Format Across All Language Settings
  18. Suggestion
    JSDCLOUD-8482Would like to delete Reply-To: header or change it to match with From: header.
  19. Suggestion
    JSDCLOUD-9107Deleting a status that is used in SLA conditions should not be possible
  20. Suggestion
    JSDCLOUD-12247Ability to edit text of 'Need to raise a request?' button
  21. Suggestion
    JSDCLOUD-13365Notify admins/agents when there is a failure in Customer Notification Logs
  22. Suggestion
    JSDCLOUD-13515Improve customers and organizations CSV import result error messages
  23. Suggestion
    JSDCLOUD-14358Add support for Customer Service Management feature within Automation
  24. Suggestion
    JSDCLOUD-16843Ability to hide 'Approvals' section from Customer portal view of work items
  25. Suggestion
    JSDCLOUD-16595Enable Toggling of Draft Reply Feature Independently from Atlassian Intelligence in JSM
  26. Suggestion
    JSDCLOUD-12744External Asset Search API is missing pagination parameters
  27. Suggestion
    JSDCLOUD-6262Allow to export SLA configuration and import it to a different project
  28. Suggestion
    JSDCLOUD-9793Show fields in a tab as per screen configuration
  29. Suggestion
    JSDCLOUD-12833Allow adding approval step in inactive workflow
  30. Suggestion
    JSDCLOUD-16198Allow the use of the "Jira issues" macro for customers seeing KB articles through the Portal view.
  31. Suggestion
    JSDCLOUD-11512Allow customers to be assigned to portal groups so you can limit their view of the portal
  32. Suggestion
    JSDCLOUD-12098Ability to connect multiple Slack or MS teams directories to Atlassian Assist
  33. Suggestion
    JSDCLOUD-13580Ability To Group Canned Responses.
  34. Suggestion
    JSDCLOUD-614Allow users to edit their own comments
  35. Suggestion
    JSDCLOUD-12043Ability to restrict users to only view certain Assets within Asset Management
  36. Suggestion
    JSDCLOUD-14574Ability to display non-label attribute in Asset Object Custom Field in Issue View
  37. Suggestion
    JSDCLOUD-5640Add project permission "who can add customers to project"
  38. Suggestion
    JSDCLOUD-5683Allow Service Desk admins to see all projects linked to an organization
  39. Suggestion
    JSDCLOUD-8875Allow embedding of third-party widgets into Jira Service Desk portal
  40. Suggestion
    JSDCLOUD-12003Include Jira fields in PDF Export
  41. Suggestion
    JSDCLOUD-16811Jira Cloud UI’s inefficiency, clutter, and lack of usability compared to Jira Server
  42. Suggestion
    JSDCLOUD-7835Prefill email field in Service Desk widget
  43. Suggestion
    JSDCLOUD-4605Create REST API to update Organization field
  44. Suggestion
    JSDCLOUD-13293Import new customer organizations via CSV file
  45. Suggestion
    JSDCLOUD-11930Portal columns - possibility to add columns with custom fields
  46. Suggestion
    JSDCLOUD-12071Ability to update Assets attributes using CSV import without overwriting existing data
  47. Suggestion
    JSDCLOUD-13887Allow name customization to Widget fields
  48. Suggestion
    JSDCLOUD-9488Ability to edit the widget fields
  49. Suggestion
    JSDCLOUD-16013Assets Data Manager: Provide an Adapter to import from an AWS Lambda
  50. Suggestion
    JSDCLOUD-2933Ability to add a custom field such as Customer's Organization in Service Desk customer portal profile
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  1. Jira Service Management Cloud
  2. JSDCLOUD-16198

Allow the use of the "Jira issues" macro for customers seeing KB articles through the Portal view.

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    • 2

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      At the moment, only Agents/Admins with a Confluence license can see issues from embedded KB articles in the Portal view that have the "Jira issues" macro:

      However, when a customer account tries to see the same KB article, the macro won't load any info and instead will show a "No results found" message:

      It'd be nice to have this feature for customers too that want to see Requests where they are part of as:

      • Issue Reporter
      • Approver
      • Request participant
      • Ticket is shared with a customer organization

        1. Screenshot 2025-03-13 at 3.39.09 p.m..png
          Screenshot 2025-03-13 at 3.39.09 p.m..png
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        2. Screenshot 2025-03-13 at 3.41.10 p.m..png
          Screenshot 2025-03-13 at 3.41.10 p.m..png
          86 kB

              Unassigned Unassigned
              9454f07e6289 Rogelio Martinez Chavez
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              4 Start watching this issue

                Created:
                Updated: