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  1. Jira Service Management Cloud
  2. JSDCLOUD-12071

Ability to update Assets attributes using CSV import without overwriting existing data

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Details

    • Suggestion
    • Resolution: Unresolved
    • Assets - Import
    • None
    • 2
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    Description

      Currently, with Assets, when you perform a CSV Import to update some attribute values from an Object, the existing data will get overwritten by the import.
      For example, let's say you have the following Object types:
      User (attribute Name)
      Product (attribute ProductName)
      Now consider having a User Object which already has a Product "Jira".

      If you do a CSV Import to add more products to this object, then you need to add the existing value for that attribute in the CSV:

      Name, Product
      John Smith,Jira||Confluence||JSM

      Otherwise, the data will be overwritten by the new CSV values

      Name, Product
      John Smith,Confluence||JSM

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            Unassigned Unassigned
            rsilva@atlassian.com Rodrigo Silva
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            Dates

              Created:
              Updated: