Automatically migrate an existing Customer account when invited as an Agent

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      Implementation of New Features Policy


      At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features. Consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.
      You can learn more by reading Implementation of New Features Policy.

      Problem Definition

      After an existing Customer (portal-only) account is invited by an Agent, other Agents can see the duplicate Customer account unless the portal-only account is migrated to the Atlassian account at https://admin.atlassian.com/s/$TENANT_ID/jira-service-desk/portal-only-customers.

      Suggested Solution

      Provide an option to automatically migrate a portal-only account to the Atlassian account when its email address is invited as an Agent.

      Workaround

      To solve the duplicate accounts, the Jira admin has to migrate the Customer account to the Atlassian account.

      Besides, consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.

            Assignee:
            Unassigned
            Reporter:
            K. Yamamoto
            Votes:
            7 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated: