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  1. Jira Service Management Cloud
  2. JSDCLOUD-8482

Would like to delete Reply-To: header or change it to match with From: header.

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      This is specifically for Jira Service Desk Cloud.

      Customer would like to modify the email headers for Jira service desk cloud.

      Example: Delete Reply-To: header or change it to match with From: header.

            [JSDCLOUD-8482] Would like to delete Reply-To: header or change it to match with From: header.

            MarkD added a comment -

            I've devised what I think is a fairly reasonable workaround for this issue, which tests well for me, I added it to this community thread:

            https://community.atlassian.com/t5/Jira-Service-Management/Reply-to-headers/qaq-p/1886985

            Feedback welcomed.

            MarkD added a comment - I've devised what I think is a fairly reasonable workaround for this issue, which tests well for me, I added it to this community thread: https://community.atlassian.com/t5/Jira-Service-Management/Reply-to-headers/qaq-p/1886985 Feedback welcomed.

            Oleksii Kravchenko added a comment -

            As a service desk administrator I would like to use group email (https://support.google.com/a/answer/167430?hl=en) to manage incoming emails from our customers and forward them to Service Desk. But we faced with issue when our customers receive email with  Reply-To: header that does not match with default Notification email. Right now we have to create custom email account and use it instead of default Service Desk email to bypass the issue. As soon as such feature will be implemented we don't need to use custom email accounts anymore.

            Oleksii Kravchenko added a comment - As a service desk administrator I would like to use group email ( https://support.google.com/a/answer/167430?hl=en ) to manage incoming emails from our customers and forward them to Service Desk. But we faced with issue when our customers receive email with  Reply-To: header that does not match with default Notification email. Right now we have to create custom email account and use it instead of default Service Desk email to bypass the issue. As soon as such feature will be implemented we don't need to use custom email accounts anymore.

              Unassigned Unassigned
              ssreedhar@atlassian.com Shashank Sreedhar
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                Created:
                Updated: