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  1. Jira Service Management Cloud
  2. JSDCLOUD-2933

Ability to add a custom field such as Customer's Organization in Service Desk customer portal profile

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Current Behaviour
      The inability to capture a users organization during the self-service user sign-up process for Jira Service Desk makes it hard to identify which organizations are generating support requests.

      Requested Behaviour
      Add a field for a user to specify their organization name as well as their name and email address when they sign up for a Service Desk customer account and is editable by administrators.

            [JSDCLOUD-2933] Ability to add a custom field such as Customer's Organization in Service Desk customer portal profile

            Gavin McMillan added a comment -

            I'd be concerned with exposing the customer list if it was a field picker or auto filling field. I've suggested https://jira.atlassian.com/browse/JSD-4417 as a possible solution to this?

            Gavin McMillan added a comment - I'd be concerned with exposing the customer list if it was a field picker or auto filling field. I've suggested https://jira.atlassian.com/browse/JSD-4417 as a possible solution to this?

            Liz du Toit added a comment -

            This feature would make life so much easier to run reports and for different people throughout organisation to easily be able to see what site the issue is about.

            Liz du Toit added a comment - This feature would make life so much easier to run reports and for different people throughout organisation to easily be able to see what site the issue is about.

            Richard Cullen added a comment -

            This would be most useful so I can run reports based on customer organization, not just individual user accounts.

            Richard Cullen added a comment - This would be most useful so I can run reports based on customer organization, not just individual user accounts.

              Unassigned Unassigned
              mariffin Mohamed Hazwan Ariffin (Inactive)
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              18 Start watching this issue

                Created:
                Updated: