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  1. Jira Service Management Cloud
  2. JSDCLOUD-2933

Ability to add a custom field such as Customer's Organization in Service Desk customer portal profile


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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Current Behaviour
      The inability to capture a users organization during the self-service user sign-up process for Jira Service Desk makes it hard to identify which organizations are generating support requests.

      Requested Behaviour
      Add a field for a user to specify their organization name as well as their name and email address when they sign up for a Service Desk customer account and is editable by administrators.

            Unassigned Unassigned
            mariffin Mohamed Hazwan Ariffin (Inactive)
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