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  1. Jira Service Management Data Center
  2. JSDSERVER-2933

Ability to add a custom field such as Customer's Organization in Service Desk customer portal profile

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Current Behaviour
      The inability to capture a users organization during the self-service user sign-up process for Jira Service Desk makes it hard to identify which organizations are generating support requests.

      Requested Behaviour
      Add a field for a user to specify their organization name as well as their name and email address when they sign up for a Service Desk customer account and is editable by administrators.

            [JSDSERVER-2933] Ability to add a custom field such as Customer's Organization in Service Desk customer portal profile

            Marc Dacanay made changes -
            Labels Original: affects-cloud New: affects-cloud ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976609 ]
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            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012713 ] New: JAC Suggestion Workflow 3 [ 3647173 ]
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            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664807 ] New: JAC Suggestion Workflow [ 3012713 ]

              Unassigned Unassigned
              mariffin Mohamed Hazwan Ariffin (Inactive)
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                Created:
                Updated: