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  1. Jira Service Management Cloud
  2. JSDCLOUD-2933

Ability to add a custom field such as Customer's Organization in Service Desk customer portal profile

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Current Behaviour
      The inability to capture a users organization during the self-service user sign-up process for Jira Service Desk makes it hard to identify which organizations are generating support requests.

      Requested Behaviour
      Add a field for a user to specify their organization name as well as their name and email address when they sign up for a Service Desk customer account and is editable by administrators.

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        Issue Links

          is related to

          Suggestion - JSDSERVER-2933 Ability to add a custom field such as Customer's Organization in Service Desk customer portal profile

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed
          mentioned in

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              Unassigned Unassigned
              mariffin Mohamed Hazwan Ariffin (Inactive)
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              Dates

                Created:
                Updated: