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Original request description:
There are a number of situations where you want to delete a user - but transfer all of their reported/assigned issues to someone else.
We have a large number of duplicate users - and we also have had some people leave - and we want to delete them.
"Merge Users" is the best description I can think of.
We’ve introduced a new capability in the Jira Cloud Migration Assistant (JCMA) and Confluence Cloud Migration Assistant (CCMA) that helps manage your user base during a cloud transition. When running a migration, and trying to fix your user base, you can perform all complex changes in one go, by downloading the list of all users as a CSV. You can:
Merge users: Combine duplicate accounts.
Update email addresses: Correct any invalid email addresses.
Deactivate users: Disable user accounts that are no longer required after migrating.
Akshay Johri
added a comment - Hi. I’m Akshay, a Product Manager at Atlassian.
We’ve introduced a new capability in the Jira Cloud Migration Assistant (JCMA) and Confluence Cloud Migration Assistant (CCMA) that helps manage your user base during a cloud transition. When running a migration, and trying to fix your user base, you can perform all complex changes in one go, by downloading the list of all users as a CSV. You can:
Merge users : Combine duplicate accounts.
Update email addresses : Correct any invalid email addresses.
Deactivate users : Disable user accounts that are no longer required after migrating.
Documentation: https://support.atlassian.com/migration/docs/customize-your-users-in-advanced-experience/
Community Post: https://community.atlassian.com/t5/Atlassian-Migration-Program/Merge-update-or-deactivate-users-during-your-transition-to-Jira/ba-p/2782592
This is useful for migrations however I don't think it addresses the problem that admins are trying to solve in Atlassian Cloud.
Duplicate accounts happen a lot for a range of reasons... Even a common issue like name changes due to marriage will create a duplicate account when using IDP SCIM provisioning because the primary ID is the email address which usually changes. Without being able to merge these two accounts the only option is to delete a newly created duplicate and change the email address of the previous account that contained all of the history. If the duplicate isn't deleted / disabled it can even end up as an additional chargeable user in Atlassian Guard.
I would need the ability to merge users that already exist in cloud with duplicate accounts that also exist in cloud.
Dave Meredith
added a comment - This is useful for migrations however I don't think it addresses the problem that admins are trying to solve in Atlassian Cloud.
Duplicate accounts happen a lot for a range of reasons... Even a common issue like name changes due to marriage will create a duplicate account when using IDP SCIM provisioning because the primary ID is the email address which usually changes. Without being able to merge these two accounts the only option is to delete a newly created duplicate and change the email address of the previous account that contained all of the history. If the duplicate isn't deleted / disabled it can even end up as an additional chargeable user in Atlassian Guard.
I would need the ability to merge users that already exist in cloud with duplicate accounts that also exist in cloud.
Please try it and share your feedback. We're also looking at suggesting accounts with same username (but different email addresses) as duplicate accounts. Do you think it would be useful?
Akshay Johri
added a comment - Hi. We had shipped the capability to Merge, Deduplicate or Deactivate users during migration using the Migration Assistants.
Community Post : https://community.atlassian.com/t5/Atlassian-Migration-Program/Merge-update-or-deactivate-users-during-your-transition-to-Jira/ba-p/2782592
Please try it and share your feedback. We're also looking at suggesting accounts with same username (but different email addresses) as duplicate accounts. Do you think it would be useful?
Please let us know if this solves the bulk of the problem for you.
Akshay Johri
added a comment - Hi. This is Akshay from Migrations team at Atlassian. We had shipped a capability to Merge, Dedup or Delete users during migration.
Documentation: https://support.atlassian.com/migration/docs/customize-your-users-in-advanced-experience/
Community Post: https://community.atlassian.com/t5/Atlassian-Migration-Program/Merge-update-or-deactivate-users-during-your-transition-to-Jira/ba-p/2782592
Please let us know if this solves the bulk of the problem for you.
We’ve introduced a new capability in the Jira Cloud Migration Assistant (JCMA) and Confluence Cloud Migration Assistant (CCMA) that helps manage your user base during a cloud transition. When running a migration, and trying to fix your user base, you can perform all complex changes in one go, by downloading the list of all users as a CSV. You can:
Merge users: Combine duplicate accounts.
Update email addresses: Correct any invalid email addresses.
Deactivate users: Disable user accounts that are no longer required after migrating.
Akshay Johri
added a comment - Hi. I’m Akshay, a Product Manager at Atlassian.
We’ve introduced a new capability in the Jira Cloud Migration Assistant (JCMA) and Confluence Cloud Migration Assistant (CCMA) that helps manage your user base during a cloud transition. When running a migration, and trying to fix your user base, you can perform all complex changes in one go, by downloading the list of all users as a CSV. You can:
Merge users : Combine duplicate accounts.
Update email addresses : Correct any invalid email addresses.
Deactivate users : Disable user accounts that are no longer required after migrating.
Documentation: https://support.atlassian.com/migration/docs/customize-your-users-in-advanced-experience/
Community Post: https://community.atlassian.com/t5/Atlassian-Migration-Program/Merge-update-or-deactivate-users-during-your-transition-to-Jira/ba-p/2782592
I'm putting together an overview of the use cases mentioned in the comments and linked tickets here as I believe there are some cases where merge functionality is not required, and there may be confusion about what options are available.
Terminology
Atlassian account (Aa) - a user account with a unique ID and a unique email address. Atlassian accounts can be managed or unmanaged.
Individual - the real-life person who is conducting work in Jira Cloud. Each individual may have multiple email addresses and therefore multiple Atlassian accounts.
Portal-only accounts - this is a concept in Jira Service Management projects only.
Has associated Jira Cloud data - Can be true or false. For the purposes of understanding the use cases here I'm defining this as work in Jira that is associated with a specific user account e.g. if you add a comment or log work on an issue, or have assigned issues in Jira Cloud, that means you do have associated Jira Cloud data.
Use cases
Scenario
Possible solutions
1
[From the Description of this ticket] There are a number of situations where you want to delete a user [Aa 1] - but transfer all of their reported/assigned issues to someone else [Aa 2].
Perform a bulk update on all issues where Aa 1 is the reporter and assignee. Make Aa 2 the reporter and/or assignee instead. Documentation on bulk updates: Editing multiple issues at the same time
Note: It is not possible to update the author of a comment but we have a feature request: JRACLOUD-82191Change comment's author from UI or Rest API
2
Merge Atlassian accounts and customer portal-only accounts to remove duplicates (or vice versa)
Would be very useful when Migrating from one Organization into another.
Facing the Problem with duplicate Users after Migration Cloud to Cloud.
Merge Users Function inside the "Migrate from Cloud to Cloud" with Domain mapping like "user@domain1.com" to "user@domain2.com" would also make Migrations a lot better.
More details on this scenario are required. If I understand correctly it seems like there are two Atlassian accounts for one individual and there should be one. It would be good to know if both accounts have associated Jira Cloud data that needs to be transferred to the one surviving account.
4
We changed domains and all of our users now have two accounts.
They cannot update their personal user login and as the account owner, we also cannot edit this information even though the system tells the users we can.
This is my understanding of this scenario:-
Aa1: associated with old email address, but also with the individual's Jira history that needs to be saved.
Aa2: associated with the new (desired) email address. Has no Jira history - the individual has not performed any actions while logged in using this account.
Follow the instructions in this article under the subheading "If an unmanaged user has used their new email address with an Atlassian cloud product or website". Basically, the desired email address must be released so that it is available to be used on the account you wish to keep.
If either of the accounts is managed, there may be a few extra steps but getting the desired (new) email address associated with the desired (old) account should be doable.
Could the watchers of this issue please provide other examples where they need the ability to merge users?
Anusha Rutnam
added a comment - - edited I'm putting together an overview of the use cases mentioned in the comments and linked tickets here as I believe there are some cases where merge functionality is not required, and there may be confusion about what options are available.
Terminology
Atlassian account (Aa) - a user account with a unique ID and a unique email address. Atlassian accounts can be managed or unmanaged.
Individual - the real-life person who is conducting work in Jira Cloud. Each individual may have multiple email addresses and therefore multiple Atlassian accounts.
Portal-only accounts - this is a concept in Jira Service Management projects only.
Has associated Jira Cloud data - Can be true or false. For the purposes of understanding the use cases here I'm defining this as work in Jira that is associated with a specific user account e.g. if you add a comment or log work on an issue, or have assigned issues in Jira Cloud, that means you do have associated Jira Cloud data.
Use cases
Scenario
Possible solutions
1
[From the Description of this ticket] There are a number of situations where you want to delete a user [Aa 1] - but transfer all of their reported/assigned issues to someone else [Aa 2] .
Perform a bulk update on all issues where Aa 1 is the reporter and assignee. Make Aa 2 the reporter and/or assignee instead. Documentation on bulk updates: Editing multiple issues at the same time
Note: It is not possible to update the author of a comment but we have a feature request: JRACLOUD-82191 Change comment's author from UI or Rest API
2
Merge Atlassian accounts and customer portal-only accounts to remove duplicates (or vice versa)
Follow the steps here: Migrate a portal-only customer to Atlassian account
3
Would be very useful when Migrating from one Organization into another.
Facing the Problem with duplicate Users after Migration Cloud to Cloud.
Merge Users Function inside the "Migrate from Cloud to Cloud" with Domain mapping like "user@domain1.com" to "user@domain2.com" would also make Migrations a lot better.
More details on this scenario are required. If I understand correctly it seems like there are two Atlassian accounts for one individual and there should be one. It would be good to know if both accounts have associated Jira Cloud data that needs to be transferred to the one surviving account.
4
We changed domains and all of our users now have two accounts.
They cannot update their personal user login and as the account owner, we also cannot edit this information even though the system tells the users we can.
This is my understanding of this scenario:-
Aa1: associated with old email address, but also with the individual's Jira history that needs to be saved.
Aa2: associated with the new (desired) email address. Has no Jira history - the individual has not performed any actions while logged in using this account.
Follow the instructions in this article under the subheading "If an unmanaged user has used their new email address with an Atlassian cloud product or website". Basically, the desired email address must be released so that it is available to be used on the account you wish to keep.
If either of the accounts is managed, there may be a few extra steps but getting the desired (new) email address associated with the desired (old) account should be doable.
Could the watchers of this issue please provide other examples where they need the ability to merge users?
Edit: I've reopened this ticket because I think there is a specific use case mentioned in the Description that is not covered in https://jira.atlassian.com/browse/ID-240. I think there may be some related issues which I will link to here as I find them. Apologies for any confusion caused.
We encourage you to watch and vote on the above instead. All internal ticket references on this ticket have been transferred. If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.
Anusha Rutnam
added a comment - - edited Edit: I've reopened this ticket because I think there is a specific use case mentioned in the Description that is not covered in https://jira.atlassian.com/browse/ID-240 . I think there may be some related issues which I will link to here as I find them. Apologies for any confusion caused.
Atlassian Update - April 2024
After some analysis, we've found that this ticket is a duplicate of the request ID-240 – Ability to merge Atlassian accounts to a single account with secondary emails which
more votes
recent updates from the product team
workarounds
We encourage you to watch and vote on the above instead. All internal ticket references on this ticket have been transferred. If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.
This would be extremely helpful to merge Atlassian accounts and customer portal-only accounts to remove duplicates (or vice versa)
Yev
added a comment - This would be extremely helpful to merge Atlassian accounts and customer portal-only accounts to remove duplicates (or vice versa)
Alistair Thomson
added a comment - We also need this feature please asap.
Unassigned
Nick Minutello
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679Vote for this issue
Watchers:
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data-icon=\"/secure/projectavatar?pid=11460&size=small\"\n title=\"Atlassian Internationalization\"\n value=\"11460\">\n Atlassian Internationalization (I18N)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=22910&size=small\"\n title=\"Atlassian Marketplace\"\n value=\"22910\">\n Atlassian Marketplace (MP)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21312&size=small\"\n title=\"Atlassian OAuth 2.0\"\n value=\"21312\">\n Atlassian OAuth 2.0 (OAUTH20)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20010&size=small\"\n title=\"Atlassian Product Integrations\"\n value=\"20010\">\n Atlassian Product Integrations (API)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=14310&size=small\"\n title=\"atlassian-http\"\n value=\"14310\">\n atlassian-http (HTTP)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=10480&size=small\"\n title=\"atlassian-seraph\"\n value=\"10480\">\n atlassian-seraph (SER)\n </option>\n <option 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data-icon=\"/secure/projectavatar?pid=21610&size=small\"\n title=\"Compass\"\n value=\"21610\">\n Compass (COMPASS)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18513&size=small\"\n title=\"Confluence Cloud\"\n value=\"18513\">\n Confluence Cloud (CONFCLOUD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=10470&size=small\"\n title=\"Confluence Data Center\"\n value=\"10470\">\n Confluence Data Center (CONFSERVER)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=11291&size=small\"\n title=\"Crowd Data Center\"\n value=\"11291\">\n Crowd Data Center (CWD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=11771&size=small\"\n title=\"Crucible\"\n value=\"11771\">\n Crucible (CRUC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=23410&size=small\"\n title=\"Ecosystem App Security\"\n value=\"23410\">\n Ecosystem App Security (ECOSEC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=11830&size=small\"\n title=\"FishEye\"\n value=\"11830\">\n FishEye (FE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=23910&size=small\"\n title=\"Focus\"\n value=\"23910\">\n Focus (FOCUS)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=16810&size=small\"\n title=\"Identity\"\n value=\"16810\">\n Identity (ID)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20610&size=small\"\n title=\"Jira Align\"\n value=\"20610\">\n Jira Align (JIRAALIGN)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18511&size=small\"\n title=\"Jira Cloud\"\n value=\"18511\">\n Jira Cloud (JSWCLOUD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=10240&size=small\"\n title=\"Jira Data Center\"\n value=\"10240\">\n Jira Data Center (JRASERVER)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18512&size=small\"\n title=\"Jira Service Management Cloud\"\n value=\"18512\">\n Jira Service Management Cloud (JSDCLOUD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=15611&size=small\"\n title=\"Jira Service Management Data Center\"\n value=\"15611\">\n Jira Service Management Data Center (JSDSERVER)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=12200&size=small\"\n title=\"Jira Software Data Center\"\n value=\"12200\">\n Jira Software Data Center (JSWSERVER)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21810&size=small\"\n title=\"Jira Work Management Cloud\"\n value=\"21810\">\n Jira Work Management Cloud (JWMCLOUD)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=23510&size=small\"\n title=\"Loom\"\n value=\"23510\">\n Loom (LOOM)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=19710&size=small\"\n title=\"Migration Platform\"\n value=\"19710\">\n Migration Platform (MIG)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20810&size=small\"\n title=\"OpenID Connect for Atlassian Data Center\"\n value=\"20810\">\n OpenID Connect for Atlassian Data Center (OIDCDC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21710&size=small\"\n title=\"Opsgenie\"\n value=\"21710\">\n Opsgenie (OPSGENIE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=22010&size=small\"\n title=\"Proforma Server & Data Centre\"\n value=\"22010\">\n Proforma Server & Data Centre (FORMDC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=23610&size=small\"\n title=\"Rovo\"\n value=\"23610\">\n Rovo (ROVO)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=18310&size=small\"\n title=\"SAML for Atlassian Data Center\"\n value=\"18310\">\n SAML for Atlassian Data Center (SAMLDC)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=20410&size=small\"\n title=\"Server Deployments and Scale\"\n value=\"20410\">\n Server Deployments and Scale (SCALE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=12910&size=small\"\n title=\"Sourcetree For Mac\"\n value=\"12910\">\n Sourcetree For Mac (SRCTREE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=14510&size=small\"\n title=\"Sourcetree for Windows\"\n value=\"14510\">\n Sourcetree for Windows (SRCTREEWIN)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=22011&size=small\"\n title=\"Statuspage\"\n value=\"22011\">\n Statuspage (STATUS)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21311&size=small\"\n title=\"TRELLO\"\n value=\"21311\">\n TRELLO (TRELLO)\n </option>\n </optgroup>\n </select>\n </div>\n \n\n","jql":"project = JRACLOUD","validSearcher":true,"isShown":true},"assignee":{"name":"Assignee","editHtml":"\n \n <div class=\"field-group aui-field-userlist\" >\n <label for=\"searcher-assigneeSelect\">Assignee</label> <fieldset rel=\"assignee\" class=\"hidden user-group-searcher-params\">\n </fieldset>\n <select class=\"js-usergroup-checkboxmultiselect\" multiple=\"multiple\" id=\"assignee\" name=\"assignee\" data-placeholder-text=\"Enter username or group\">\n <optgroup>\n <option class=\"headerOption\" data-icon=\"https://jira.atlassian.com/secure/useravatar?size=xsmall&avatarId=10613\" value=\"empty\" title=\"Unassigned\">Unassigned</option>\n </optgroup>\n <optgroup>\n </optgroup>\n </select>\n <input type=\"hidden\" name=\"check_prev_assignee\" value=\"true\">\n </div>\n \n","validSearcher":true,"isShown":true},"resolution":{"name":"Resolution","viewHtml":" <div class=\"searcherValue\">\n \n <label class=\"fieldLabel\" for=\"fieldresolution\">Resolution:</label><span id=\"fieldresolution\" class=\"fieldValue\">\n \n Unresolved </span></div>\n","editHtml":"\n <div class=\"field-group aui-field-constants\" >\n <label for=\"searcher-resolution\">Resolution</label> <select class=\"select js-default-checkboxmultiselect\"\n data-placeholder-text=\"Find Resolutions...\"\n id=\"searcher-resolution\"\n multiple=\"multiple\"\n name=\"resolution\"\n data-max-inline-results-displayed=\"100\"\n >\n <option class=\"headerOption\" selected=\"selected\" value=\"-1\" 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multiple=\"multiple\"\n name=\"status\"\n data-max-inline-results-displayed=\"100\"\n data-footer-text=\"-77 more options. 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This may involve collecting more information about the customer problem, conducting a technical investigation or analysing the strategic alignment with our roadmap.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Reviewing</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11774\" title=\"Under Consideration\" data-simple-status=\"{"id":"11774","name":"Under Consideration","description":"We are looking into this suggestion and believe it to be a strong candidate for our roadmap. We will continue investigating and provide a follow-up in a few months time.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Under Consideration</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11775\" title=\"Future Consideration\" data-simple-status=\"{"id":"11775","name":"Future Consideration","description":"We see this suggestion as a potential candidate for our longer term roadmap, but won't be working on it at the moment. We will reconsider the suggestion in a year.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Future Consideration</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11776\" title=\"Not Being Considered\" data-simple-status=\"{"id":"11776","name":"Not Being Considered","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Not Being Considered</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12072\" title=\"Gathering Impact\" data-simple-status=\"{"id":"12072","name":"Gathering Impact","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Gathering Impact</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12073\" title=\"Long Term Backlog\" data-simple-status=\"{"id":"12073","name":"Long Term Backlog","description":"A fix for this issue is required, but planned for farther in the future. 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Suggestion
MOVE-119788 Loading...
This is useful for migrations however I don't think it addresses the problem that admins are trying to solve in Atlassian Cloud.
Duplicate accounts happen a lot for a range of reasons... Even a common issue like name changes due to marriage will create a duplicate account when using IDP SCIM provisioning because the primary ID is the email address which usually changes. Without being able to merge these two accounts the only option is to delete a newly created duplicate and change the email address of the previous account that contained all of the history. If the duplicate isn't deleted / disabled it can even end up as an additional chargeable user in Atlassian Guard.
I would need the ability to merge users that already exist in cloud with duplicate accounts that also exist in cloud.