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  1. Jira Service Management Data Center
  2. JSDSERVER-269

Allow customers to add other customers as request participants in the Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a result of JSD-62, customers will only be able to view and track their own requests using the Customer Portal.

      As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.

      The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.

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        3. EASE Web Tech Service Desk View Customer Request Screen.jpg
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          Form Name

            [JSDSERVER-269] Allow customers to add other customers as request participants in the Customer Portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012812 ] New: JAC Suggestion Workflow 3 [ 3647564 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664634 ] New: JAC Suggestion Workflow [ 3012812 ]

            Carolynn Carriger added a comment -

            I'm on JSD Cloud but not able to add watchers who are customers in my JSD portal. The permissions helper indicates that they might need to be actual JSD users–with a license–in order to have watching ability. Is this supposed to be happening?

            Carolynn Carriger added a comment - I'm on JSD Cloud but not able to add watchers who are customers in my JSD portal. The permissions helper indicates that they might need to be actual JSD users–with a license–in order to have watching ability. Is this supposed to be happening?
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2326054 ] New: Confluence Workflow - Public Facing v4 [ 2664634 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2054052 ] New: JSD Suggestion Workflow - TEMP [ 2326054 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049378 ] New: JSD Suggestion Workflow [ 2054052 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280684 ] New: JSD Suggestion Workflow - TEMP [ 2049378 ]
            jonah (Inactive) made changes -
            Description Original: As a result of JSD-62, customers will only be able to view and track their own requests using the Customer Portal.

            As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.

            The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-269].
              {panel}

            As a result of JSD-62, customers will only be able to view and track their own requests using the Customer Portal.

            As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.

            The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-269 [ JSDCLOUD-269 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud New: affects-cloud affects-server

              llu lingbo (Inactive)
              shamid@atlassian.com shihab
              Votes:
              198 Vote for this issue
              Watchers:
              160 Start watching this issue

                Created:
                Updated:
                Resolved: