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Suggestion
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Resolution: Unresolved
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None
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2
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The "Restricted work item" appears in focus area and goals after decommission Jira Align (JA) from focus and re-mapping a new JA instance to the same focus instance.
Prerequisites:
- One Focus instance (Focus1)
- Two JA instances (JA1 and JA2)
- Focus instance integrated with the first JA instance Focus1 <-> JA1
Steps to reproduce
- Add Jira Align work items to Focus Areas on the Focus instance Focus1
- Add Jira Align work items to Goal/Objective/OKR on the Focus instance Focus1
- Decommission the Focus and first JA instance integration (Focus1 <-> JA1).
- Re-map/re-integration the Focus1 to the second JA instance JA2 (Focus1 <-> JA2)
- Navigate to a Focus area where Jira Align work items have been added
Result:
The work items (from JA1) links appear as 'Restricted work item'
- Add a new Jira Align work item to an existing Focus Area where items have been associated before the remapping
Result: The new work items (from JA2) link appears as 'Restricted work item'
- Navigate to a Goal/Objective/OKR where Jira Align work items have been added
Result: The work items (from JA1) links appear as 'Restricted work item'
- Add a new Jira Align work item to an existing Goal/Objective/OKR where items have been associated before the remapping
Result: The link appears correctly added:
Once you refresh the page, the link appears as 'Restricted work item'
Expected behavior
The focus area and goals are cleaned from the 'Restricted work item' and when adding a new JA work item, it is added with succeed and not 'Restricted work item' is showed.
Workaround:
- Create a new Focus Area
- Add a new Jira Align work item to the new Focus Area (and de facto, where work items have never been associated before)
Result: The Jira Align work item links display correctly
- Create a new Goal
- Add a new Jira Align work item to the new Goals (and de facto, where work items have never been associated before)
Result: The Jira Align work item links display correctly even after a refresh of the page. 
| Support reference count | Original: 1 | New: 2 |
| Remote Link | New: This issue links to "Page (Confluence)" [ 1040687 ] |
| Remote Link | Original: This issue links to "Page (Confluence)" [ 1040679 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 1040679 ] |
| Summary | Original: After decommissioning the Jira Align from the focus and remapping a new JA instance to the same focus instance, the term "Restricted work item" appears for all JA work items in the focus area and goals | New: After decommissioning the Jira Align from the focus and remapping a new JA instance to the same focus instance, the term "Restricted work item" appears for all JA work items associated in the focus area and goals before decommissioning |
| Summary | Original: After decommissioning the Jira Align from the focus and remapping a new JA instance to the same focus instance, the term "Restricted work item" appears in the focus area and goals | New: After decommissioning the Jira Align from the focus and remapping a new JA instance to the same focus instance, the term "Restricted work item" appears for all JA work items in the focus area and goals |
| Description |
Original:
The "Restricted work item" appears in focus area and goals after decommission Jira Align (JA) from focus and re-mapping a new JA instance to the same focus instance.
h4. Prerequisites: * One Focus instance (Focus1) * Two JA instances (JA1 and JA2) * Focus instance integrated with the first JA instance Focus1 <-> JA1 h4. Steps to reproduce # Add Jira Align work items to Focus Areas on the Focus instance Focus1 # Add Jira Align work items to Goal/Objective/OKR on the Focus instance Focus1 # Decommission the Focus and first JA instance integration (Focus1 <-> JA1). # Re-map/re-integration the Focus1 to the second JA instance JA2 (Focus1 <-> JA2) # Navigate to a Focus area where Jira Align work items have been added *Result:* The work items (from JA1) links appear as 'Restricted work item' [!image-2025-07-08-10-46-44-205.png|width=787,height=463!|https://getsupport.atlassian.com/secure/attachment/8573061/8573061_RestrictedWorkItemFocusAreaAfterRemap1.png] # Add a new Jira Align work item to an existing Focus Area where items have been associated before the remapping *{+}Result{+}:* The new work items (from JA2) link appears as 'Restricted work item' [!image-2025-07-08-10-47-18-757.png|width=1074,height=588!|https://getsupport.atlassian.com/secure/attachment/8573062/8573062_RestrictedWorkItemFocusAreaAfterRemap2.png] # Navigate to a Goal/Objective/OKR where Jira Align work items have been added *{+}Result{+}:* The work items (from JA1) links appear as 'Restricted work item' [!image-2025-07-08-10-47-55-621.png|width=1072,height=533!|https://getsupport.atlassian.com/secure/attachment/8573066/8573066_RestrictedWorkItemGoalAfterRemap1.png] # Add a new Jira Align work item to an existing Goal/Objective/OKR where items have been associated before the remapping *{+}Result{+}:* The link appears correctly added: [!image-2025-07-08-10-48-30-225.png|width=843,height=408!|https://getsupport.atlassian.com/secure/attachment/8573068/8573068_RestrictedWorkItemGoalAfterRemap2.png] Once you refresh the page, the link appears as 'Restricted work item' !image-2025-07-08-10-49-23-366.png|width=841,height=397! h4. Expected behavior The focus area and goals are cleaned from the 'Restricted work item' and when adding a new JA work item, it is added with succeed and not 'Restricted work item' is showed. h4. Workaround: * Create a new Focus Area * Add a new Jira Align work item to the new Focus Area (and de facto, where work items have *never* been associated before) {+}Result{+}: The Jira Align work item links display correctly [!image-2025-07-08-11-06-49-423.png|width=825,height=566!|https://getsupport.atlassian.com/secure/attachment/8573071/8573071_NEwFocusAreaNewWorkItemAfterRemap.png] * Add a new Jira Align work item to the new Goals (and de facto, where work items have *never* been associated before) {+}Result{+}: The Jira Align work item links display correctly even after a refresh of the page. * !image-2025-07-08-11-07-26-430.png|width=946,height=437! |
New:
The "Restricted work item" appears in focus area and goals after decommission Jira Align (JA) from focus and re-mapping a new JA instance to the same focus instance.
h4. Prerequisites: * One Focus instance (Focus1) * Two JA instances (JA1 and JA2) * Focus instance integrated with the first JA instance Focus1 <-> JA1 h4. Steps to reproduce # Add Jira Align work items to Focus Areas on the Focus instance Focus1 # Add Jira Align work items to Goal/Objective/OKR on the Focus instance Focus1 # Decommission the Focus and first JA instance integration (Focus1 <-> JA1). # Re-map/re-integration the Focus1 to the second JA instance JA2 (Focus1 <-> JA2) # Navigate to a Focus area where Jira Align work items have been added *Result:* The work items (from JA1) links appear as 'Restricted work item' [!image-2025-07-08-10-46-44-205.png|width=787,height=463!|https://getsupport.atlassian.com/secure/attachment/8573061/8573061_RestrictedWorkItemFocusAreaAfterRemap1.png] # Add a new Jira Align work item to an existing Focus Area where items have been associated before the remapping *{+}Result{+}:* The new work items (from JA2) link appears as 'Restricted work item' [!image-2025-07-08-10-47-18-757.png|width=1074,height=588!|https://getsupport.atlassian.com/secure/attachment/8573062/8573062_RestrictedWorkItemFocusAreaAfterRemap2.png] # Navigate to a Goal/Objective/OKR where Jira Align work items have been added *{+}Result{+}:* The work items (from JA1) links appear as 'Restricted work item' [!image-2025-07-08-10-47-55-621.png|width=1072,height=533!|https://getsupport.atlassian.com/secure/attachment/8573066/8573066_RestrictedWorkItemGoalAfterRemap1.png] # Add a new Jira Align work item to an existing Goal/Objective/OKR where items have been associated before the remapping *{+}Result{+}:* The link appears correctly added: [!image-2025-07-08-10-48-30-225.png|width=843,height=408!|https://getsupport.atlassian.com/secure/attachment/8573068/8573068_RestrictedWorkItemGoalAfterRemap2.png] Once you refresh the page, the link appears as 'Restricted work item' !image-2025-07-08-10-49-23-366.png|width=841,height=397! h4. Expected behavior The focus area and goals are cleaned from the 'Restricted work item' and when adding a new JA work item, it is added with succeed and not 'Restricted work item' is showed. h4. Workaround: * Create a new Focus Area * Add a new Jira Align work item to the new Focus Area (and de facto, where work items have *never* been associated before) {+}Result{+}: The Jira Align work item links display correctly [!image-2025-07-08-11-06-49-423.png|width=825,height=566!|https://getsupport.atlassian.com/secure/attachment/8573071/8573071_NEwFocusAreaNewWorkItemAfterRemap.png] * Create a new Goal * Add a new Jira Align work item to the new Goals (and de facto, where work items have *never* been associated before) {+}Result{+}: The Jira Align work item links display correctly even after a refresh of the page. * !image-2025-07-08-11-07-26-430.png|width=946,height=437! |
| Support reference count | New: 1 |
| Description |
Original:
The "Restricted work item" appears in focus area and goals after decommission Jira Align (JA) from focus and re-mapping a new JA instance to the same focus instance.
h4. Prerequisites: * One Focus instance (Focus1) * Two JA instances (JA1 and JA2) * Focus instance integrated with the first JA instance Focus1 <-> JA1 h4. Steps to reproduce # Add Jira Align work items to Focus Areas on the Focus instance Focus1 # Add Jira Align work items to Goal/Objective/OKR on the Focus instance Focus1 # Decommission the Focus and first JA instance integration (Focus1 <-> JA1). # Re-map/re-integration the Focus1 to the second JA instance JA2 (Focus1 <-> JA2) # Navigate to a Focus area where Jira Align work items have been added *Result:* The work items (from JA1) links appear as 'Restricted work item' [!image-2025-07-08-10-46-44-205.png|width=787,height=463!|https://getsupport.atlassian.com/secure/attachment/8573061/8573061_RestrictedWorkItemFocusAreaAfterRemap1.png] # Add a new Jira Align work item to an existing Focus Area where items have been associated before the remapping *{+}Result{+}:* The new work items (from JA2) link appears as 'Restricted work item' [!image-2025-07-08-10-47-18-757.png|width=1074,height=588!|https://getsupport.atlassian.com/secure/attachment/8573062/8573062_RestrictedWorkItemFocusAreaAfterRemap2.png] # Navigate to a Goal/Objective/OKR where Jira Align work items have been added *{+}Result{+}:* The work items (from JA1) links appear as 'Restricted work item' [!image-2025-07-08-10-47-55-621.png|width=1072,height=533!|https://getsupport.atlassian.com/secure/attachment/8573066/8573066_RestrictedWorkItemGoalAfterRemap1.png] # Add a new Jira Align work item to an existing Goal/Objective/OKR where items have been associated before the remapping *{+}Result{+}:* The link appears correctly added: [!image-2025-07-08-10-48-30-225.png|width=843,height=408!|https://getsupport.atlassian.com/secure/attachment/8573068/8573068_RestrictedWorkItemGoalAfterRemap2.png] Once you refresh the page, the link appears as 'Restricted work item' !image-2025-07-08-10-49-23-366.png|width=841,height=397! h4. Workaround: * Create a new Focus Area * Add a new Jira Align work item to the new Focus Area (and de facto, where work items have *never* been associated before) {+}Result{+}: The Jira Align work item links display correctly [!image-2025-07-08-11-06-49-423.png|width=825,height=566!|https://getsupport.atlassian.com/secure/attachment/8573071/8573071_NEwFocusAreaNewWorkItemAfterRemap.png] * Add a new Jira Align work item to the new Goals (and de facto, where work items have *never* been associated before) {+}Result{+}: The Jira Align work item links display correctly even after a refresh of the page. * !image-2025-07-08-11-07-26-430.png|width=946,height=437! |
New:
The "Restricted work item" appears in focus area and goals after decommission Jira Align (JA) from focus and re-mapping a new JA instance to the same focus instance.
h4. Prerequisites: * One Focus instance (Focus1) * Two JA instances (JA1 and JA2) * Focus instance integrated with the first JA instance Focus1 <-> JA1 h4. Steps to reproduce # Add Jira Align work items to Focus Areas on the Focus instance Focus1 # Add Jira Align work items to Goal/Objective/OKR on the Focus instance Focus1 # Decommission the Focus and first JA instance integration (Focus1 <-> JA1). # Re-map/re-integration the Focus1 to the second JA instance JA2 (Focus1 <-> JA2) # Navigate to a Focus area where Jira Align work items have been added *Result:* The work items (from JA1) links appear as 'Restricted work item' [!image-2025-07-08-10-46-44-205.png|width=787,height=463!|https://getsupport.atlassian.com/secure/attachment/8573061/8573061_RestrictedWorkItemFocusAreaAfterRemap1.png] # Add a new Jira Align work item to an existing Focus Area where items have been associated before the remapping *{+}Result{+}:* The new work items (from JA2) link appears as 'Restricted work item' [!image-2025-07-08-10-47-18-757.png|width=1074,height=588!|https://getsupport.atlassian.com/secure/attachment/8573062/8573062_RestrictedWorkItemFocusAreaAfterRemap2.png] # Navigate to a Goal/Objective/OKR where Jira Align work items have been added *{+}Result{+}:* The work items (from JA1) links appear as 'Restricted work item' [!image-2025-07-08-10-47-55-621.png|width=1072,height=533!|https://getsupport.atlassian.com/secure/attachment/8573066/8573066_RestrictedWorkItemGoalAfterRemap1.png] # Add a new Jira Align work item to an existing Goal/Objective/OKR where items have been associated before the remapping *{+}Result{+}:* The link appears correctly added: [!image-2025-07-08-10-48-30-225.png|width=843,height=408!|https://getsupport.atlassian.com/secure/attachment/8573068/8573068_RestrictedWorkItemGoalAfterRemap2.png] Once you refresh the page, the link appears as 'Restricted work item' !image-2025-07-08-10-49-23-366.png|width=841,height=397! h4. Expected behavior The focus area and goals are cleaned from the 'Restricted work item' and when adding a new JA work item, it is added with succeed and not 'Restricted work item' is showed. h4. Workaround: * Create a new Focus Area * Add a new Jira Align work item to the new Focus Area (and de facto, where work items have *never* been associated before) {+}Result{+}: The Jira Align work item links display correctly [!image-2025-07-08-11-06-49-423.png|width=825,height=566!|https://getsupport.atlassian.com/secure/attachment/8573071/8573071_NEwFocusAreaNewWorkItemAfterRemap.png] * Add a new Jira Align work item to the new Goals (and de facto, where work items have *never* been associated before) {+}Result{+}: The Jira Align work item links display correctly even after a refresh of the page. * !image-2025-07-08-11-07-26-430.png|width=946,height=437! |
| Remote Link | New: This issue links to "STRAT-435 (Atlassian Support System)" [ 1039488 ] |