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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317

Next-gen Jira Service Desk Projects

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Next-gen
    • None
    • 3

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Next-gen projects are the newest projects in Jira Service Desk. 

      Our teams have totally reimagined the product to focus on making it easier to use and more powerful for modern software teams. In this new experience, software teams have more autonomy in the way they work while still delivering the power Jira administrators expect.

      The Next-gen projects are already available for our customers but we are still working to deliver all functionalities we know from old times Jira in a simpler, more intuitive, and more consistent way.

      In order to keep you as informed as possible, we're collecting missing features in this issue's subtasks. As features become available, we'll update the subtasks to let you know what's changed.

        1.
        		 Unable to import a JSON/CSV file to Service Desk next-gen projects Sub-task Closed Jehan Gonsalkorale
        2.
        		 Add ability to hide and set default value for Summary, Description, and assignee fields on Request Types for Service Desk Team-managed projects Sub-task Open Unassigned
        3.
        		 Add the "Show transition in the customer portal" checkbox for next-gen/team-managed projects Sub-task Closed Jehan Gonsalkorale
        4.
        		 Time Tracking for Next-Gen JIRA Service Desk projects Sub-task Closed Unassigned
        5.
        		 Ability to add a resolution on tickets when using JSD next-gen Sub-task Closed Unassigned
        6.
        		 Ability to modify the Priority list on Jira Service Desk Next Gen Sub-task Closed Unassigned
        7.
        		 Reorder workflow transitions in next-gen projects Sub-task Open Unassigned
        8.
        		 Have rules for Next_Gen projects to Assign issues and update issue fields Sub-task Closed Unassigned
        9.
        		 Ability to set Attachment field as required in next-gen project request type Sub-task Open Unassigned
        10.
        		 Enable the approvers on next-gen projects Sub-task Closed Christophe (Inactive)
        11.
        		 Outgoing email address configuration Sub-task Closed Unassigned
        12.
        		 Configuring agent notifications Sub-task Closed Unassigned
        13.
        		 Ability to configure issue layout for Jira Service Desk issues Sub-task Closed Unassigned
        14.
        		 Ability to change the issue type/request type for email channel when using team-managed projects Sub-task Open Unassigned
        15.
        		 Allow adding value to the "Resolution" field on JSD next gen issues. Sub-task Open Jehan Gonsalkorale
        16.
        		 Ability to clone next-gen projects Sub-task Open Unassigned
        17.
        		 Ability to alias workflow status for help seekers Sub-task Closed Unassigned
        18.
        		 Ability to change the default language Sub-task Closed Unassigned
        19.
        		 Not able to drag and drop/create a new workflow transition Sub-task Closed Unassigned
        20.
        		 Ability to create sub-tasks/child issues on team-managed projects Sub-task Open Unassigned
        21.
        		 Add the ability to configure Issue security level Sub-task Closed Unassigned
        22.
        		 Ability to associate a screen with a workflow transition Sub-task Closed Unassigned
        23.
        		 The "Work on requests" permission under Next-Gen manage roles should contain the product access warning Sub-task Closed Unassigned
        24.
        		 Ability to configure "People" field in next-gen projects Sub-task Open Rachel Crossman
        25.
        		 Allow next-gen projects to support the Development panel Sub-task Open Unassigned
        26.
        		 Ability to delete status in JSD Next-Gen Sub-task Open Unassigned
        27.
        		 Ability to Create the Service Desk Customer role in Team-managed projects Sub-task Open Rachel Crossman
        28.
        		 Unable to delete existing approver fields Sub-task Open Unassigned
        29.
        		 Ability to restrict to knowledge base articles with labels Sub-task Open Unassigned
        30.
        		 Ability to link multiple confluence spaces as knowledge base Sub-task Closed Unassigned
        31.
        		 Add workflow properties to enable more functions to the workflow Sub-task Open Unassigned
        32.
        		 Ability to hide workflow statuses from customer in customer portal for next-gen/team-managed projects Sub-task Open Unassigned
        33.
        		 Ability to set approver groups on next-gen/team-managed projects Sub-task Open Christophe (Inactive)

            a620038e6229 Jehan Gonsalkorale
            dtoohey Dylan
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            11 Vote for this issue
            Watchers:
            15 Start watching this issue

              Created:
              Updated: