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    Description

      Editing agent notification schemes is not yet available in next-gen (for example: configuring a notification scheme that will alert agents on issue creation) but you can achieve this with automation rules.

       

      Work around

      Please refer to this community post https://community.atlassian.com/t5/Jira-Service-Desk-questions/Next-gen-Service-Desk-Issue-Created-Notifications/qaq-p/1136149 or download the attached PDF as a work around and see below screen.

      Disclaimer: You have to maintain the user list in the automation setting.

       

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            Unassigned Unassigned
            ccapel Christophe (Inactive)
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