Unable to import a JSON/CSV file to Service Desk next-gen projects

XMLWordPrintable

    • Type: Sub-task
    • Resolution: Duplicate
    • None
    • Affects Version/s: None
    • Component/s: Next-gen
    • None

      Summary

      Unable to import a JSON/CSV file to a Service Desk next-gen project.

      Environment

      Jira Service Desk next-gen projects.

      Steps to reproduce

      1. Create a Service Desk next-gen project;
      2. Try to import a JSON/CSV file using the external system import.

      Expected results

      The JSON/CSV is imported.

      Actual result

      The following error is thrown:

      Workaround

      Import on a classic project, then move the tickets to the next-gen project.

        1. Screen Shot 2019-07-09 at 11.30.11.png
          Screen Shot 2019-07-09 at 11.30.11.png
          29 kB

            Assignee:
            Jehan Gonsalkorale
            Reporter:
            Eduardo Santos (Inactive)
            Votes:
            12 Vote for this issue
            Watchers:
            27 Start watching this issue

              Created:
              Updated:
              Resolved: