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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317 Next-gen Jira Service Desk Projects
  3. JSDCLOUD-8262

Unable to import a JSON/CSV file to Service Desk next-gen projects

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Details

    • Sub-task
    • Resolution: Duplicate
    • None
    • None
    • Next-gen
    • None

    Description

      Summary

      Unable to import a JSON/CSV file to a Service Desk next-gen project.

      Environment

      Jira Service Desk next-gen projects.

      Steps to reproduce

      1. Create a Service Desk next-gen project;
      2. Try to import a JSON/CSV file using the external system import.

      Expected results

      The JSON/CSV is imported.

      Actual result

      The following error is thrown:

      Workaround

      Import on a classic project, then move the tickets to the next-gen project.

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-73628 Next-gen CSV Import - cannot import data into "Paragraph" field

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSWCLOUD-18715 Unable to perform direct migration of the project from cloud to cloud due to CSV import bugs with Next-Gen projects

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-75434 Dropdown custom field type on next-gen project doesn't allow a value via CSV import

          • Low - Low priority issues
          • Closed

          Suggestion - JRACLOUD-82657 Team-managed projects do not support CSV imports

          • Gathering Interest
          is referenced by

          ENT-1260 Loading...

          mentioned in

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          Activity

            People

              a620038e6229 Jehan Gonsalkorale
              esantos@atlassian.com Eduardo Santos
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              Dates

                Created:
                Updated:
                Resolved: