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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317 Team-managed Jira Service Desk Projects
  3. JSDCLOUD-8262

Unable to import a JSON/CSV file to Service Desk next-gen projects

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    • Icon: Sub-task Sub-task
    • Resolution: Duplicate
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      Summary

      Unable to import a JSON/CSV file to a Service Desk next-gen project.

      Environment

      Jira Service Desk next-gen projects.

      Steps to reproduce

      1. Create a Service Desk next-gen project;
      2. Try to import a JSON/CSV file using the external system import.

      Expected results

      The JSON/CSV is imported.

      Actual result

      The following error is thrown:

      Workaround

      Import on a classic project, then move the tickets to the next-gen project.

        1. Screen Shot 2019-07-09 at 11.30.11.png
          29 kB
          Eduardo Santos

              a620038e6229 Jehan Gonsalkorale
              esantos@atlassian.com Eduardo Santos
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                Created:
                Updated:
                Resolved: