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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317 Team-managed Jira Service Desk Projects
  3. JSDCLOUD-10510

Ability to hide workflow statuses from customer in customer portal for next-gen/team-managed projects

      Problem

      While using a Team managed project, it isn't possible to hide the workflow statuses from customers in the customer portal as we can do for company-managed projects.

      Snippet from company managed projects:

      Suggested resolution

      Add the ability to hide workflow statuses in the customer portal for next-gen/team-managed projects.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-8317 Team-managed Jira Service Desk Projects
            3. JSDCLOUD-10510

            Ability to hide workflow statuses from customer in customer portal for next-gen/team-managed projects

                Problem

                While using a Team managed project, it isn't possible to hide the workflow statuses from customers in the customer portal as we can do for company-managed projects.

                Snippet from company managed projects:

                Suggested resolution

                Add the ability to hide workflow statuses in the customer portal for next-gen/team-managed projects.

                        Unassigned Unassigned
                        0ed3fd39a981 Saama Tabassum
                        Votes:
                        2 Vote for this issue
                        Watchers:
                        4 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            0ed3fd39a981 Saama Tabassum
                            Votes:
                            2 Vote for this issue
                            Watchers:
                            4 Start watching this issue

                              Created:
                              Updated: